Field Service Manager

منذ 12 ساعات

Dubai, الإمارات العربية المتحدة NextGenEnergyJobs دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.

حفظ الوظيفة حفظ وإنشاء التنبيه

مجانًا عبر البريد الإلكتروني أو Google

بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.

Internal: Sales, Admin, Training department, Marketing, Product & Solutions Team

Responsibilities

This role is responsible for the in-country delivery of Vertiv's service operations across both Power Train and Thermal Chain product lines. Operating within the new functionally aligned EMEA model, this role acts as the local execution lead, ensuring alignment with centralized functional standards while delivering exceptional customer service across UAE. This role bridges the gap between EMEA-wide functional leadership and local market execution, ensuring that global standards are implemented effectively within the UAE operating environment.
Service Delivery & Operations
Lead end-to-end service delivery for Powertrain (UPS, batteries, power distribution) and Thermal Chain (precision cooling, chillers) in UAE
Ensure all service activities meet EMEA-defined standards, processes, and quality benchmarks
Manage contract and non-contract service execution, ensuring SLA compliance
Coordinate with centralized Scheduling & Dispatch to optimize local engineer deployment
Drive preventive and corrective maintenance programmed execution
Functional Alignment & Governance
Operate within the functionally aligned EMEA model, taking directions from central functional leads (Power Train, Thermal Chain, Technical Support, Remote Services)
Implement standardized processes, tools, and reporting frameworks as defined by Central Service Support
Participate in EMEA governance cadences and performance review cycles
Ensure local compliance with EMEA-wide service policies and standards
Customer Management
Serve as the primary service escalation point for key customers in UAE
Drive customer satisfaction (CSAT) and Net Promoter Score (NPS) improvements
Support commercial teams with technical service expertise for contract renewals and new business
Manage customer communication during critical incidents and escalations
Team Leadership & Development
Lead, coach, and develop the local field service engineering team
Work with Technical Support & Training function to ensure engineers maintain required certifications and competencies
Drive a culture of safety, quality, and continuous improvement
Manage local recruitment, onboarding, and performance management in partnership with HR
Materials & Logistics Coordination
Coordinate with the centralized Material & Logistics function to ensure parts availability in UAE
Manage local forward stocking locations and inventory accuracy
Support customs, compliance, and cross-border logistics requirements specific to UAE
Remote Service Integration
Support the adoption and growth of Remote Service & Support capabilities locally
Ensure customer site connectivity and remote monitoring readiness
Drive reduction in unnecessary on-site dispatches through remote-first resolution
Health, Safety & Environment (HSE)
Ensure full compliance with Vertiv HSE standards and UAE regulatory requirements
Drive zero-harm culture across all field operations
Manage incident reporting, investigation, and corrective actions

Field Service Manager

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

Responsibilities

وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Field Service Manager

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

Responsibilities

وظائف مشابهة في Dubai

أهم المدن