Account manager

Novelty Middle East is seeking a proactive and detail-oriented Account Manager to join our team starting in September and support the successful delivery of innovative live event projects while building and maintaining strong client relationships.

ROLES & RESPONSABILITIES

Client Portfolio Management:

• Build and maintain strong relationships with existing clients.

• Follow up regularly with clients to understand their needs and expectations.

• Identify opportunities to grow and develop the client portfolio.

Client Retention and Business Development:

• Develop client retention initiatives to support customer satisfaction and loyalty.

• Identify and develop new business opportunities through prospecting and networking.

Client Event Coordination:

• Plan and coordinate client events and projects effectively.

• Ensure deadlines, budgets and specific client requirements are met.

Service Quality Management:

• Ensure that all services are delivered to a consistently high standard, in line with company standards.

• Respond proactively to client requests and concerns to maintain a high level of client satisfaction.

Market Intelligence:

• Monitor market and industry trends to anticipate client needs and expectations.

• Share relevant insights with the management team to support strategic decision-making.

Supervision of Field Teams:

• Supervise field teams to ensure a high level of professionalism and expertise.

• Ensure clear and effective communication between all project stakeholders.

Technical Site Visits and Team Coordination:

• Carry out site visits to assess clients’ technical and logistical requirements.

• Work closely with internal teams to coordinate the right technical resources for each project.

Logistics and Technical Management:

• Coordinate the material and human resources required to deliver services within agreed budgets and timelines.

• Ensure all logistical and technical aspects are managed effectively to support smooth project delivery.

On-Site Supervision:

• Be present on site where required during project delivery, supervising operations and responding to client needs.

REQUIRED PROFILE

You have completed a two-year post-secondary qualification, such as a Higher National Diploma or a two-year university diploma in technology, with a focus on sales negotiation or business development, and can demonstrate at least two years’ experience in a similar role.

REQUIRED COMPETENCIES

Hard Skills

• Strong, proven knowledge of technical equipment and systems, particularly in video, sound, lighting and related technologies.

• Technical English proficiency.

• Ability to coordinate logistical, technical, material and human resources within agreed budgets and timelines.

Soft Skills

• A strong customer service mindset, with the ability to respond quickly and effectively to client requests.

• Ability to work independently, take initiative and solve problems effectively.

• Strong time management and prioritisation skills to complete assigned tasks successfully.

• Excellent client-facing interpersonal skills, based on active listening, understanding needs and building trusted relationships.

• Strong communication skills, with the ability to interact clearly and professionally with clients and technical teams.