Sr. Relationship Officer
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Sr. Relationship Officer - Islamic Banking Client Services By continuing to use and navigate this website, you are agreeing to the use of cookies.
Job Purpose
The Senior Relationship Officer is a key member of the centralized Islamic Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.
The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.
By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.
Key Accountabilities
- Client Experience & Service Excellence
- Onboarding, KYC & Documentation Control
- Portfolio Monitoring & Engagement
- Cross-Sell Identification & Revenue Support
- Internal Collaboration & Stakeholder Management
- Governance, Compliance & Risk Control
Job Context
The role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.
Education
Graduate / Post Graduate in Finance
Experience and Skills
Qualifications
- Bachelor’s degree in Business, Finance, or related field (minimum requirement).
Experience
- Minimum 5 years of experience in banking operations, trade finance back office, or client servicing institutional banking.
Skills
- Strong understanding of banking products and operational processes.
- Proficiency in MS Office and core banking systems.
- Good English communication skills (written and verbal).
- Client centric mindset with strong attention to detail.
- Ability to manage multiple priorities and stakeholders.
Technical Competencies
Business Development- CIBG-Advanced Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic
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