Systems Engineer I
منذ 7 أيام
Dubai, Dubai, الإمارات العربية المتحدة
Remotedxb
دوام كامل
مجانًا عبر البريد الإلكتروني أو Google
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مجانًا عبر البريد الإلكتروني أو Google
Responsibilities
- Act as first responder for the OS team performing preliminary troubleshooting
- Manage ticket queues and document resolution steps and histories
- Assist in escalated incidents and provide solutions within the ticketing system
- Participate in a weekly on-call rotation
- Expand and improve existing services
- Consult and advise on internal and customer environments
- Maintain, migrate, deploy, configure, and troubleshoot advanced environment OS configurations
Requirements
- 3-5 years of work experience with Microsoft server platforms and integrations
- Citrix administration experience including VDA, Storefront, and Delivery Controllers
- In-depth knowledge of Windows Server 2016, 2019, 2022, and 2025 platforms
- Basic knowledge of Active Directory, SQL Server, DNS, Ports, and Windows Firewall
- Experience supporting environments on VMware ESXi, Azure, or AWS
- Strong troubleshooting methodology and communication skills
Preferred Qualifications
- Experience with RMM tools such as HCL BigFix, SolarWinds N-able, or ConnectWise Automate
- Windows Server Certifications (MCITP, MCP)
- Netscaler experience
- Experience with monitoring tools like SolarWinds, ScienceLogic, or Zabbix
About the Company
LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control through premier colocation, private IaaS, and cloud platforms.