Guest Relation Officer
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Job Purpose
To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers with the key aim of retaining existing customers and attracting new ones strong
Job Responsibilities
- strong Greet and welcome customers confidently and in a professional manner
- Guide customers through the showroom introduce them to the Sales Consultant and arrange refreshments
- Assist customers until a Sales Consultant becomes available
- Contact customers two days after their visit to ensure a high level of customer service is maintained
- Ensure walk-in customer details are captured entered into the system as leads and submitted to the line manager on a daily basis
- Create leads in Salesforce and transfer them to the relevant Sales Consultant
- Ensure all leads are converted and reported to the manager
- Create leads from telephone enquiries and forward them to the Sales Team
- Ensure all incoming calls are answered within three rings
- Ensure all calls are transferred to the appropriate person within 45 seconds
- Ensure the timely submission of the showroom tracker first visit survey detailed report SSI report telephone enquiries report delivery follow-up report and any other reports as required
- Remain alert to any unusual or untoward activities occurring within the showroom and report them accordingly
- Support the Delivery In Charge Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report on a daily basis
- Support the Delivery In Charge Delivery Manager in arranging showroom display vehicles and updating the stock ageing report on a weekly or bi-weekly basis
- Support the Delivery In Charge in conducting physical stock checks on a weekly basis
- Support the Delivery In Charge Manager in maintaining and managing test drives on a daily basis
- Maintain records relating to the maintenance of the test drive vehicle fleet
- Assist with the preparation and coordination of test drives for Sales Executives
- Collect customer feedback and forward it to the Branch Manager for review on a daily basis
- Assist in sourcing and coordinating required maintenance and support suppliers
- Maintain an inventory of supplies and report stock levels to the line manager as required
Educational Qualification
High school diploma or equivalent; a degree in hospitality, business, or a related field would be advantageous.
Work Experience
Minimum of 1-3 years' experience in a similar role.
Competencies
- Proven experience in customer service, preferably within a showroom, retail, or hospitality environment.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Ability to work under pressure and manage multiple tasks effectively.
- Professional and friendly demeanour with a strong focus on customer satisfaction.
- Proficiency in Microsoft Office and showroom management software (preferred).
Languages
Fluent in English; Arabic would be an advantage.
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