CX Management Consultant

منذ 3 أيام

Abu Dhabi, الإمارات العربية المتحدة HNW | Experiences That Work دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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HNW Research and Management Consultancy is a forward-thinking organization leveraging data to drive strategic decision-making and innovation. We are seeking a passionate and skilled Senior Consultant to join our top team of consultants and contribute to impactful transformation across the public sector.

Key Responsibilities:

Lead end-to-end service design engagements, from discovery to delivery, within the government and public sector.
Take ownership of complex projects and tasks, ensuring alignment with client goals, timelines, and quality standards.
Plan, manage, and execute multiple workstreams while coordinating with internal and external stakeholders.
Engage with high-level government stakeholders to understand organizational goals, policy drivers, and user needs.
Design and facilitate workshops, co-creation sessions, and stakeholder interviews.
Conduct qualitative research, journey mapping, service blueprinting, and prototyping.
Translate research insights into actionable recommendations and user-centered service concepts.
Collaborate with UX designers, researchers, policy experts, and developers to ensure integrated delivery.
Develop compelling presentations and reports that clearly communicate insights, findings, and strategic recommendations.
Guide junior consultants and provide oversight to ensure project quality, consistency, and adherence to objectives.
Apply effective project management practices including scoping, budgeting, risk management, and reporting.
Support proposal writing and business development efforts as needed.

Qualifications & Skills:

Bachelor's or master's degree in Industrial Engineering, Design Management, Public Policy, Business, or a related field.
3+ years of experience in service design, design research, management consulting, or public sector innovation.
Proven experience leading complex, multi-stakeholder projects in consultancy or government settings.
Strong project management skills, including experience with planning tools, timelines, and resource coordination.
Deep understanding of human-cantered design methodologies and their application in complex systems.
Excellent facilitation, storytelling, and client-facing communication skills.
Experience working with public sector clients, particularly within the GCC region, is highly desirable.
Bilingual proficiency in Arabic and English.

CX Management Consultant

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Key Responsibilities:

Qualifications & Skills:

وظائف مشابهة في Abu Dhabi

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

CX Management Consultant

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

Key Responsibilities:

Qualifications & Skills:

وظائف مشابهة في Abu Dhabi

أهم المدن