MS Dynamics CRM Tester
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Job Title: MS Dynamics CRM Tester (Airline Booking Domain)
Location: - Abu Dhabi (work from office 5 days a week)
Long term contract
Job Summary
We are looking for an experienced MS Dynamics CRM Tester with strong expertise in the Airline Booking/Reservation domain and Automation Testing using Selenium Java to join our QA team. The role involves validating CRM workflows, integrations, and end-to-end airline booking journeys across web, mobile, API, and automation frameworks while collaborating with onsite and offshore teams.
Key Responsibilities
- Perform functional, integration, system, regression, and automation testing for Microsoft Dynamics CRM (Dynamics 365) applications.
- Design, develop, and maintain automation test scripts using Selenium WebDriver with Java.
- Validate end-to-end airline booking workflows, including flight search, reservations, ticketing, payments, check-in, loyalty programs, cancellations, and customer service modules.
- Create and execute test cases, test plans, automation suites, and test scenarios based on business requirements and user stories.
- Test CRM integrations with airline systems such as booking engines, payment gateways, loyalty platforms, and third-party APIs.
- Perform API testing using Postman/REST clients.
- Execute SQL queries for backend data validation.
- Work closely with Business Analysts, Developers, and Product Owners across onsite (Abu Dhabi) and offshore teams.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and release cycles.
- Log, track, and manage defects using JIRA/Azure DevOps.
- Support UAT cycles, production release validation, and automation regression execution
Required Skills & Experience
- 8+ years of experience in Software Testing/QA.
- Hands-on testing experience in Microsoft Dynamics CRM (Dynamics 365).
- Strong experience in the Airline Booking/Reservation domain with knowledge of booking, ticketing, check-in, loyalty, and ancillary services.
- Hands-on Automation Testing experience using Selenium WebDriver with Java.
- Experience in building and maintaining automation frameworks using Selenium, Java, TestNG/JUnit, and Maven/Gradle.
- Experience in API testing and integration testing using Postman/REST Assured.
- Experience with SQL for data validation.
- Strong understanding of STLC, SDLC, and Agile methodologies.
- Experience with Test Management and Defect Tracking tools (JIRA/Azure DevOps).
- Excellent analytical, problem-solving, and communication skills.
- Experience working with distributed onsite/offshore teams.
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