Customer Success Manager
منذ أسبوع
Dubai, DU, الإمارات العربية المتحدة
Rewa
عن بُعد
دوام كامل
مجانًا عبر البريد الإلكتروني أو Google
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
مجانًا عبر البريد الإلكتروني أو Google
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Company Description
Rewa is redefining the rent experience by turning one of the largest and most consistent financial behaviors into a smarter, more rewarding process. Tenants earn rewards on every payment, build a portable verified rent history, and receive instant confirmation when payments are processed, reducing uncertainty and friction. Property operators benefit from automated collections, predictable cash flow, and auditable reconciliation at scale, alongside streamlined renewal workflows that avoid repetitive setup. By creating a rent layer that works seamlessly for both tenants and operators, Rewa is building infrastructure that supports trust, transparency, and long-term relationships.
Role Description
The Customer Success Manager is a full-time, hybrid role based in Dubai, United Arab Emirates, with flexibility for partial work-from-home. This role is responsible for onboarding new tenant and operator accounts, guiding them through product setup, and ensuring smooth adoption of Rewa’s platform. The Customer Success Manager will monitor account health, analyze usage and performance data, and proactively address issues to drive customer satisfaction and retention. They will build strong relationships with key stakeholders, provide timely support and guidance, and collaborate with internal teams to communicate feedback and identify opportunities for product and process improvements. Day-to-day responsibilities include managing customer communications, leading check-in and review meetings, preparing reports on customer outcomes, and contributing to best practices and playbooks that enhance the overall customer experience.
Qualifications
- Ability to drive high levels of Customer Satisfaction and Customer Service through responsive, solution-oriented support.
- Strong Relationship Building and Customer Retention skills to maintain long-term, trust-based partnerships with tenants and operators.
- Solid Analytical Skills to interpret customer data, identify trends, and recommend actions that improve product adoption and business outcomes.
- Proven experience in customer-facing roles such as customer success, account management, or operations in tech, fintech, or property-related industries.
- Excellent written and verbal communication skills in English; additional languages relevant to the region are an advantage.
- Comfort working in a fast-paced startup environment, with the ability to manage multiple accounts and priorities independently.
- Strong organizational and problem-solving skills, with attention to detail and follow-through.
- Bachelor’s degree in Business, Communications, Economics, or a related field, or equivalent practical experience.
- Familiarity with CRM tools and customer success platforms; experience with data reporting tools is beneficial.
- Ability to drive high levels of Customer Satisfaction and Customer Service through responsive, solution-oriented support.
- Strong Relationship Building and Customer Retention skills to maintain long-term, trust-based partnerships with tenants and operators.
- Solid Analytical Skills to interpret customer data, identify trends, and recommend actions that improve product adoption and business outcomes.
- Proven experience in customer-facing roles such as customer success, account management, or operations in tech, fintech, or property-related industries.
- Excellent written and verbal communication skills in English; additional languages relevant to the region are an advantage.
- Comfort working in a fast-paced startup environment, with the ability to manage multiple accounts and priorities independently.
- Strong organizational and problem-solving skills, with attention to detail and follow-through.
- Bachelor’s degree in Business, Communications, Economics, or a related field, or equivalent practical experience.
- Familiarity with CRM tools and customer success platforms; experience with data reporting tools is beneficial.