Dental Patient Service Agent
منذ 6 أيام
Abu Dhabi, AZ, الإمارات العربية المتحدة
Hikma Medical Center
دوام كامل
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Department: Patient Service
Job Summary
The Dental Patient Service Agent is the first point of contact for patients and plays a key role in delivering excellent customer service. This position is responsible for scheduling appointments, managing patient inquiries, verifying insurance, and supporting smooth front-office operations while ensuring a positive patient experience.
Key Responsibilities
- Greet patients in person and over the phone in a professional, friendly manner
- Schedule, confirm, and reschedule dental appointments
- Register new patients and update existing patient records
- Verify dental insurance eligibility and explain coverage and payment options
- Collect copayments, process payments, and balance daily transactions
- Handle patient questions, concerns, and complaints with empathy and professionalism
- Coordinate with dental providers and clinical staff to ensure efficient patient flow
- Maintain accurate electronic and paper records in compliance with privacy regulations
- Follow office policies, procedures, and safety guidelines
- Assist with recall systems, reminders, and patient follow-ups Qualifications
- Previous experience in a dental or medical office preferred
- Knowledge of dental terminology, procedures, and insurance plans is an asset
- Proficiency with dental practice management software and basic computer skills
- Strong communication, organizational, and customer service skills Skills & Competencies
- Excellent verbal and written communication
- Strong interpersonal and conflict-resolution skills
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Professional demeanor and patient-focused attitude
Job Type
Full-time Work
Location:
In person
Key Responsibilities
- Greet patients in person and over the phone in a professional, friendly manner
- Schedule, confirm, and reschedule dental appointments
- Register new patients and update existing patient records
- Verify dental insurance eligibility and explain coverage and payment options
- Collect copayments, process payments, and balance daily transactions
- Handle patient questions, concerns, and complaints with empathy and professionalism
- Coordinate with dental providers and clinical staff to ensure efficient patient flow
- Maintain accurate electronic and paper records in compliance with privacy regulations
- Follow office policies, procedures, and safety guidelines
- Assist with recall systems, reminders, and patient follow-ups Qualifications
- Previous experience in a dental or medical office preferred
- Knowledge of dental terminology, procedures, and insurance plans is an asset
- Proficiency with dental practice management software and basic computer skills
- Strong communication, organizational, and customer service skills Skills & Competencies
- Excellent verbal and written communication
- Strong interpersonal and conflict-resolution skills
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Professional demeanor and patient-focused attitude
Job Type
Full-time Work
Location:
In person