Data Entry Quality Review Agent

منذ 3 أيام

Abu Dhabi Abu Dhabi Emirate, AZ, الإمارات العربية المتحدة Dicetek LLC دوام كامل
Qualifications & Experience
- Bachelor’s degree or equivalent qualification, preferably in Business, Finance, Banking, or a related field
- Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control
- Prior experience in application/document review and resolving processing discrepancies would be preferred
- No specific professional certification required, unless mandated under the Bank’s applicable requirements Specialist Skills / Technical Knowledge Required For This Role
- Broad knowledge of Retail Banking products and services, preferably Auto Finance.
- Business communication skills, both written and verbal
- Proficiency in MS Office applications, particularly Excel.
- Strong computer, data-entry and typing skills, with a high level of accuracy and attention to detail.
- Good Knowledge of UAE banking practices, regulations & risks.
- Ability to effectively manage internal stakeholders in a professional and mature manner.
- Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control Key Accountabilities Of The Role
- Meet the KPIs defined by Management for timely and accurate application processing in the designated systems.
- Review applications to ensure they are complete, accurate, error-free, and compliant with applicable policies and procedures before submission to OPS – Assets Support Operations.
- Ensure all cases are processed in accordance with ADIB product guidelines, policies and procedures, due-diligence requirements, and applicable Do’s and Don’ts.
- Identify application discrepancies or policy deviations and coordinate with frontline sales staff for timely clarification and correction.
- Review rejected applications, ensure all rejection reasons and identified discrepancies are adequately addressed, and re-submit cases to the relevant department.
- Maintain accurate and up-to-date MIS, trackers, and records in line with business and management requirements.
- Support adhoc operational activities and assignments as required by the business.
- Identify process gaps, recurring errors, and opportunities for improvement, and support corrective actions to enhance operational efficiency, FPR, TAT, and customer experience.
- Ensure strict adherence to ADIB policies, procedures, controls, and applicable regulatory requirements.
- Complete all mandatory and role-specific training assigned for continuous development and maintenance of required competencies.