Equipment Service Advisor

Duties &

Responsibilities:
Monitor ERP service schedules to identify equipment due and overdue for preventive maintenance Conduct manual verification of service due and overdue equipment where required Prepare preliminary service reports and maintenance requirements Categorise equipment according to the applicable service level, inspection or maintenance requirement Plan and prioritise scheduled preventive maintenance activities based on service due dates and operational requirements Coordinate manpower planning and assign technicians to scheduled service activities Allocate service vehicles and coordinate field team requirements Plan required spare parts, consumables, tools and equipment before service deployment Confirm availability of required spare parts and consumables from stock Escalate parts shortages, operational constraints and service delays to the relevant department Coordinate and control the dispatch of service teams to customer and equipment locations Monitor service execution to ensure scheduled activities are completed within the required service interval Coordinate with technicians and field teams to resolve operational and service-related issues Monitor the quality and completeness of preventive maintenance activities Ensure proper inspection and maintenance of radiators and cooling systems where applicable Review service documentation and ensure all required service information is captured accurately Verify and approve service entries in the ERP system as per company procedures Control and verify manual service reports submitted by technicians and field teams Monitor equipment usage and identify cases of excessive equipment utilisation that may require earlier servicing Closely monitor overdue services and take proactive action to prevent maintenance delays Follow up with technicians, service teams, stores and other departments to ensure timely completion of service activities Maintain accurate service records, trackers and maintenance documentation Escalate critical maintenance issues, equipment risks and recurring service delays to the Service Lead / Service Manager / Department Head Support the Service Department with other operational and coordination requirements as required Required Qualifications and

Skills:
Diploma, ITI or Bachelor’s Degree in Mechanical, Electrical, Automobile Engineering or a related technical discipline preferred 0–2 years of relevant experience in equipment rental, construction machinery, diesel generators, compressors, heavy equipment or field service coordination preferred Basic knowledge of equipment maintenance and preventive maintenance practices Basic technical knowledge of diesel engines and mechanical equipment Working knowledge of ERP systems and service management processes Good proficiency in Microsoft Excel and reporting Understanding of manpower and technician allocation Experience or understanding of spare-parts and consumables coordination Ability to coordinate field service teams and technicians Good documentation and record-keeping skills Strong problem-solving and analytical abilities Good customer and stakeholder communication skills Strong time-management and priority-management skills Ability to work effectively under operational pressure Strong follow-up, coordination and escalation skills Key

Skills:
Preventive maintenance planning and scheduling Equipment service and maintenance coordination ERP service control and documentation Strong equipment and diesel-engine knowledge Manpower and technician planning Spare-parts and consumables coordination Field-team and service vehicle coordination Service quality and execution monitoring Strong follow-up and escalation skills Problem-solving and operational coordination Ability to manage multiple service requirements and priorities Strong attention to detail and documentation accuracy Language Skills Good written and spoken English. Ability to communicate effectively with technicians, field teams, customers and internal departments. Other Details: Working days and hours: As per company schedule Location & Mobility: UAE – Area/Region Based
- Allowances /

Benefits:
Accommodation and transportation provided; other benefits as per company policy and UAE labour law.