Internship Trainee

منذ 3 أسابيع

Dubai, DU, الإمارات العربية المتحدة Preelly عن بُعد دوام كامل

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Internship Opportunity: Client Relations & Lead Management Intern

About the Role
We are looking for a proactive and customer-focused Client Relations & Lead Management Intern to serve as the first point of contact for prospective and existing clients. This role combines elements of customer support, account management, and client servicing, ensuring that inquiries are handled professionally and directed to the appropriate department for timely resolution.

Key Responsibilities
- Respond promptly and professionally to client inquiries across various communication channels (WhatsApp, email, social media, website chat, etc.).
- Engage with prospective clients, understand their requirements, and qualify leads.
- Route inquiries and leads to the relevant internal departments, including Sales, Operations, Customer Support, or Management.
- Follow up on pending client requests to ensure timely responses and issue resolution.
- Maintain accurate records of client interactions, inquiries, and lead status within the company CRM or tracking system.
- Assist with onboarding new clients and provide basic account support.
- Coordinate internally with different teams to ensure a smooth customer experience.
- Monitor customer feedback and escalate concerns when necessary.
- Support account management activities and assist in maintaining strong client relationships. Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Organized, detail-oriented, and capable of multitasking.
- Professional and friendly communication style.
- Basic understanding of CRM systems and customer support tools is a plus.
- Ability to work independently and collaborate with cross-functional teams.
- Proficiency in Microsoft Office and Google Workspace. Preferred Qualities
- Interest in client servicing, account management, sales, or customer success.
- Problem-solving mindset with a proactive attitude.
- Ability to remain calm and professional while handling customer inquiries.
- Quick learner with strong follow-up skills. What You'll Gain
- Hands-on experience in client servicing and account management.
- Exposure to lead qualification and customer relationship management processes.
- Opportunity to work closely with sales, operations, and customer success teams.
- Development of professional communication and stakeholder management skills.
- Valuable experience in a fast-paced business environment. Position Type: Internship Department: Client Relations / Customer Success Duration: 3 Months Stipend: 1000 AED This role is ideal for students or fresh graduates looking to build a career in customer success, account management, business development, or client servicing. Pay: AED800.00
- AED1,000.00 per month Work

Location:
Hybrid remote in Dubai

Internship Trainee

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وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Internship Trainee

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وظائف مشابهة في Dubai

أهم المدن