Senior Voice Engineer
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• Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel-Lucent Enterprise systems.
• Design dial plans, call routing, numbering schemes, and voice architectures.
• Execute upgrades, migrations, and technology refresh projects.
• Integrate SIP, PSTN, SBC, and third-party contact center solutions.
• Provide L2/L3 support, incident troubleshooting, and performance monitoring.
• Manage MACD activities, gateways, session management, and media resources.
• Ensure QoS for VoIP across LAN/WAN environments.
• Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions.
• Implement high availability, redundancy, and DR testing.
• Apply TLS, SRTP, patching, firmware upgrades, and security best practices.
• Maintain HLD, LLD, SOPs, and operational documentation.
• Coordinate with vendors for escalations and TAC cases Qualifications & Skills
• 6–8+ years of experience in enterprise voice engineering within multi-site or contact center environments.
• Strong hands-on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX-ONE, and Alcatel OXE / OmniPCX Enterprise.
• Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing.
• Experience with QoS implementation and packet analysis (Wireshark).
• Solid understanding of WAN/LAN environments and voice quality troubleshooting.
• Avaya, Mitel, or Alcatel-Lucent certifications preferred.
• Strong analytical skills, vendor coordination ability, and capability to work in 24×7 support environments. Apply now Resume Max file size:10MB
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