Assistant Operations Manager

منذ 2 أيام

Dubai, الإمارات العربية المتحدة Green Motion UAE دوام كامل

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Position Overview The Assistant Operations Manager will support the Operations Manager in managing daily operations across the Rent a Car and Delivery Services Divisions, ensuring smooth operations, staff coordination, fleet management, customer service, and compliance with company procedures.

Key Responsibilities
• Assist in managing daily operations of the Rent a Car and Delivery Services Divisions.
• Supervise and coordinate Team Leaders across the Rent a Car and Delivery Services Divisions.
• Monitor Team Leaders’ performance, productivity, and daily operations.
• Support Team Leaders in resolving staff and operational issues.
• Ensure Team Leaders meet operational targets and company standards.
• Monitor vehicle allocation, availability, utilization, maintenance, and documentation.
• Coordinate rental bookings, vehicle collection, delivery, returns, and customer requirements.
• Monitor delivery operations, schedules, routes, and service performance.
• Handle customer complaints, operational issues, delays, breakdowns, and escalations.
• Monitor staff attendance, productivity, and performance.
• Prepare daily, weekly, and monthly operational reports and KPI updates.
• Coordinate with Finance regarding collections, deposits, fines, damages, and other operational matters.
• Coordinate with workshops, insurance companies, suppliers, clients, and other service providers.
• Monitor operational costs and support cost-control initiatives.
• Ensure compliance with company policies, UAE regulations, and operational procedures.
• Maintain accurate operational, vehicle, rental, and employee records.
• Assist with fleet planning, recruitment, training, and staff performance when required.
• Identify operational issues and support process improvements.
• Perform other duties assigned by management. Qualifications & Requirements
• Bachelor’s degree or diploma in Business Administration, Operations, Logistics, or a related field.
• 3–5 years of experience in Rent a Car, Delivery ,Fleet Management, or a similar industry.
• UAE experience is required.
• Strong leadership, coordination, and problem-solving skills.
• Good communication and customer service skills.
• Good knowledge of Microsoft Office and operational software.
• Knowledge of ERP, CRM, fleet management, and AI tools is an advantage.
• Ability to prepare reports and monitor KPIs.
• Valid UAE driving license is required.
• Ability to work under pressure and manage multiple tasks. Key Competencie
• Operations & Fleet Management
• Team Leadership
• Delivery & Logistics Coordination
• Customer Service
• Problem Solving
• KPI & Report Monitoring
• Cost Control
• Communication
• Time Management
• Process Improvement
• Technology & AI Tools

Assistant Operations Manager

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وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Assistant Operations Manager

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Dubai

أهم المدن