Quality Control Supervisor

Job Summary The Senior Quality Control Operator performs advanced and priority QC activities, ensures high-quality execution of routine laboratory work and supports the QC Manager in day-to-day technical coordination. The role provides technical guidance to QC Operators, performs first-level troubleshooting and verifies the completeness and consistency of laboratory documentation before managerial review.

Key responsibilities
• Perform sampling and physical, chemical and performance testing of raw materials, in-process materials and finished products using approved methods and specifications.
• Execute complex, critical, non-routine or high-priority tests independently within established methods and authorization limits.
• Support QC Operators with routine digital workflows and basic ERP (Enterprise Resource Planning, i.e. SAP) system data entry, performing first-level checks on digital records and escalating IT or system issues when needed.
• Review laboratory worksheets, calculations and test records prepared by QC Operators for completeness, traceability and obvious inconsistencies before escalation to the QC Manager.
• Support allocation of daily laboratory work, prioritization of urgent samples and communication of status to the QC Manager.
• Perform first-level troubleshooting for test execution, sample preparation, equipment operation and data-recording issues; document actions and escalate unresolved matters.
• Identify, contain and promptly escalate atypical results, OOS (Out-of-Specification) / OOT (Out-of-Trend) indications, method deviations, sample issues, equipment failures and potential data-integrity concerns.
• Provide structured on-the-job training and practical qualification support for QC Operators on approved methods, sampling, equipment use, documentation and laboratory discipline.
• Support verification of equipment readiness, calibration status, sample archives, reagent/consumable availability and housekeeping.
• Participate in pre-production checks, routine process/product verification and investigations assigned by the QC Manager.
• Contribute technical observations to trend analysis, method optimization, SOP(Standard Operating Procedure) updates and continuous-improvement initiatives. Decision authority
• Prioritizes assigned work and provides operational direction to QC Operators during the shift or day, in line with the QC Manager’s plan.
• Verifies technical completeness of routine records before managerial approval.
• May stop or suspend an analysis when safety, equipment status, sample identity or data integrity is in doubt; must document and escalate immediately.
• In the absence of QC Manager can authorize final result approval, product release, lot disposition, deviation closure, CAPA (Corrective and Preventive Action) closure or specification changes. Key interfaces
• QC Manager, QC Operators, Production supervisors, R&D technical staff, Maintenance for routine operational coordination and IT support / ERP key users for routine issue escalation. Success measures
• Quality and timeliness of assigned testing and technical record review.
• Percentage of junior team members trained and qualified as planned.
• First-level troubleshooting effectiveness and repeat-error reduction.
• Compliance of assigned equipment, records, samples and work areas. Required qualifications and experience
• Technical diploma or degree in Chemistry, Industrial Chemistry, Materials Science or equivalent.
• Solid experience in QC laboratory activities in a manufacturing environment.
• Demonstrated autonomy in approved test methods, result interpretation, documentation and routine troubleshooting.
• Demonstrated ability to train and support less experienced laboratory personnel.
• Practical familiarity with company digital tools and ERP systems (such as SAP) for basic data input, search, and record verification.
• Good general digital literacy (e.g., standard PC use, MS Excel/Office) and comfort in supporting peers with everyday digital tasks. Competencies Technical
• Advanced use of routine QC methods and equipment.
• Technical review of raw data, calculations and laboratory records.
• First-level troubleshooting, sample management and calibration-status verification.
• Understanding of non-conformity escalation and data-integrity requirements.
• Basic proficiency with ERP systems (SAP or equivalent) for routine data entry and simple data checks. Behavioral
• Technical ownership and coaching attitude.
• Precision, reliability and composure under operational pressure.
• Clear communication and collaborative teamwork.
• Proactive escalation and practical problem solving.