Customer Service Representative

منذ 2 أشهر

Dubai, الإمارات العربية المتحدة Unity Star Import and Export FZE LLC دوام كامل ‏3,500 د.إ.‏ - ‏4,500 د.إ.‏/شهر

مجانًا عبر البريد الإلكتروني أو Google

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About The Opportunity A fast-growing trade and logistics firm operating across the UAE, we specialize in cross-border import/export operations for consumer goods and industrial supplies. With a customer-first ethos, we empower businesses across the region through reliable, timely, and personalized service—backed by a dynamic, on-site team committed to seamless delivery and client satisfaction. Role & Responsibilities Handle inbound and outbound customer inquiries via phone, email, and in-person with professionalism and speed. Resolve complaints, process returns, and escalate complex issues to appropriate departments with clear documentation. Maintain accurate customer records and update CRM systems in real-time to ensure service continuity. Collaborate with logistics and sales teams to track orders, confirm delivery schedules, and proactively inform clients of delays or changes. Upsell or recommend complementary products/services based on customer needs and purchase history. Adhere strictly to company policies and service-level agreements to ensure consistent, high-quality client experiences. Skills & Qualifications Must-Have CRM software (Salesforce, Zoho, or similar) Microsoft Office Suite (Excel, Outlook, Word) Customer service ticketing systems (Zendesk, Freshdesk, or equivalent) Call center operations Order tracking & logistics coordination Conflict resolution Multi-lingual communication (English + Arabic preferred) UAE work permit eligibility Preferred Experience in import/export or logistics sectors Familiarity with customs documentation or trade compliance basics Basic knowledge of ERP systems (e.g., SAP, Oracle NetSuite) Benefits & Culture Highlights Stable, on-site role in a growing UAE-based trade company with performance-linked incentives. Training programs to build domain expertise in international commerce and customer retention. Flexible shift options and a collaborative, results-driven team environment.

Skills:
crm software,documentation,customer service

Customer Service Representative

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وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Representative

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وظائف مشابهة في Dubai

أهم المدن