Collections Executive

Collections Executive
- Receivables Job Snapshot Role: Collections Executive

Location:
Dubai, United Arab Emirates Industry: Financial Services Function: Collections

Experience:
At least 3 years of experience in collections or a similar financial role

Job Type
Full-timePosition Overview Al-Futtaim is hiring a Collections Executive in Dubai, United Arab Emirates to manage overdue receivables and support stronger cash flow through structured customer follow-up, repayment negotiations, and account resolution. The role requires consistent engagement with debtors and defaulters, accurate collection records, coordination with internal teams, and timely escalation of unresolved accounts while maintaining established collection procedures, compliance standards, and ethical practices.
Job Details Country: United Arab Emirates City: Dubai Industry: Financial Services Function: Collections

Salary:
Not disclosed Gender: No Preference Candidate Nationality: Not specified

Job Type
Full-timeOverview of the Role The Collections Executive will focus on recovering outstanding amounts while maintaining professional communication with customers throughout the collection process. Regular telephone and email follow-ups, repayment negotiations, account monitoring, and accurate documentation are central to the position. The role also requires close coordination with Operations and other relevant departments to resolve account issues that may affect payment behaviour. Accounts requiring legal action must be escalated through the appropriate process and followed through to resolution.

Key Responsibilities
Follow up regularly with past-due customers by telephone and email to recover overdue amounts.
Maintain consistent collection activity to support full settlement of outstanding balances.
Record all customer interactions accurately in the Collection Management Log.
Maintain complete and current records of collection activities and account developments.
Respond promptly and professionally to customer queries relating to outstanding payments.
Negotiate practical repayment solutions with customers through calls, emails, and meetings.
Provide the team with timely updates on customer payment behaviour, payment history, and financial health.
Coordinate with Operations and other relevant departments to resolve issues affecting customer payments.
Monitor pending dues and take appropriate follow-up actions within established procedures.
Account Escalation and ComplianceIdentify accounts requiring escalation for legal action.
Complete the required formalities for transferring relevant accounts to the legal process.
Follow escalated accounts through to resolution.
Adhere strictly to collection procedures and standard operating procedures.
Maintain compliance with applicable internal standards and ethical collection practices.
Conduct collection activities in a manner that protects the organization 's periodic and ad-hoc collection reports to the Line Manager.
Required SkillsExcellent communication and interpersonal skills.
Strong negotiation capabilities for resolving outstanding payment to manage multiple collection priorities and work effectively under deadline pressure.
Proficiency in Collection Management Systems.
Ability to use data analysis tools to support collection activities.
Proficiency in Microsoft Office Suite.
Strong problem-solving skills for customer and account-related issues.
Ability to follow established policies, procedures, and ethical collection practices.
What Qualifies You for the RoleBachelor 's degree in Finance, Business Administration, or a related field.
At least 3 years of experience in collections or a similar financial role.
Proficiency in Collection Management Systems and Microsoft Office Suite.
Strong negotiation and communication skills.
Ability to maintain accurate collection records and provide timely account to coordinate effectively with customers and internal stakeholders.