People Operations Specialist

People Operations Specialist
- UAE HR Job SnapshotRole: People Operations Specialist
- UAE HRLocation: Dubai, United Arab EmiratesIndustry: InternetFunction: Human ResourcesExperience: Minimum 3-5 years of UAE Mainland HR operations experienceJob Type: Full-timeJob DetailsCountry: United Arab EmiratesCity: DubaiSalary: 14,000 – 21,000 AED (estimate)OverviewPeople Operations Specialist will manage critical employee lifecycle processes across talabat's UAE operations. The role covers pre-boarding, onboarding, government documentation, payroll inputs, benefits enrollment, employee records, off‑boarding, final settlements, compliance reporting, audits, and HR process improvement.

Key Responsibilities
Support the complete employee onboarding process from offer acceptance through successful joining.
Collect, verify, organize, and file passports, visas, educational certificates, bank details, and other required documents.
Conduct pre‑boarding calls to explain joining requirements, confirm documentation, and answer initial employee questions.
Coordinate with IT, Payroll, Procurement, and workplace teams for laptops, system access, identification cards, joining kits, and other resources.
Ensure new employees are enrolled in medical insurance, payroll, allowances, and applicable benefit programmes.
Maintain accurate onboarding trackers, HR dashboards, and HRIS records.
Partner with PROs to process UAE labour contracts, work permits, Emirates IDs, medical examinations, and immigration requirements.
Monitor MOHRE, ICP, and related government transactions to ensure timely completion and statutory compliance.
Track onboarding progress and resolve delays before they affect joining dates or employee experience.
Execute structured off‑boarding for resignations, terminations, and other employee exits.
Confirm notice period requirements and coordinate the return of laptops, mobile phones, SIM cards, identification cards, and company property.
Prepare termination documents, clearance records, and exit‑related correspondence.
Coordinate with Payroll to process final settlements accurately and on time.
Validate end‑of‑service benefits, leave encashment, reimbursements, deductions, and other exit payments.
Ensure departing employees are removed from MOHRE, immigration, insurance, HR systems, and internal as a first point of contact for employee and manager HR operations enquiries.
Provide clear guidance based on company policies, UAE labour law, and established procedures.
Manage company SIM card allocation, activation, reconciliation, and record keeping.
Administer employee medical insurance, allowances, wellness programmes, and other benefits.
Coordinate benefit enrollment, renewals, amendments, and removals.
Provide Payroll with accurate information regarding new joiners, leavers, bank accounts, compensation changes, and monthly employee complete, confidential, and audit‑ready physical and digital employee files.
Prepare HR operations reports covering onboarding, offboarding, compliance, volumes, turnaround times, and service performance.
Review repetitive HR tasks and recommend simpler, faster, and more reliable workflows.
Support internal audits, external inspections, and government reviews.
Prepare required employee records, transaction evidence, and compliance to HR system enhancements, process automation, and document recurring errors, delays, and control weaknesses and implement corrective measures.
Maintain confidentiality and protect personal employee information at all times.
Ideal ProfileBachelor's degree in Human Resources, Business Administration, Management, or a related discipline.
Minimum 3‑5 years of People Operations or HR operations experience within the UAE Mainland.
Strong working knowledge of UAE labour law and statutory employment requirements.
Practical experience with MOHRE, ICP, immigration, Emirates ID, medical, and work permit procedures.
Proven experience managing high volumes of employee onboarding and offboarding transactions.
Familiarity with end‑of‑service benefits, leave encashment, final settlements, and payroll administering medical insurance, employee allowances, and workplace benefits.
Strong proficiency in HR information systems, Microsoft Office, and Google Workspace.
Ability to maintain accurate employee data, trackers, reports, and audit attention to detail and a consistent commitment to accuracy.
Strong problem‑solving ability with a process‑improvement mindset.
Capacity to work under pressure and meet strict operational deadlines.
Clear communication skills when supporting employees, managers, vendors, and government cultural awareness and the ability to work effectively with a diverse workforce.
Organized, dependable, discreet, and accountable for completing employee transactions.
Skills SetPeople operationsHR operationsEmployee onboardingEmployee offboardingPre‑boardingUAE labour lawMOHRE processesICP processesWork permitsUAE labour contractsEmirates ID processingMedical examinationsImmigration coordinationPayroll