Field Operations Engineer
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Assist field personnel in providing remote and on-site customer support and services. Develop emergency service plan for customers. Recommend process improvements to achieve customer service and sales goals. Analyze issues and develop resolutions in a timely fashion. Plan and schedule customer support related trainings to field staffs. Provides guidance and training to customer personnel in establishing Educate customer about the product operation and maintenance procedures. Coordinate onsite contractors for facility support as necessary. Supervise all product installations and the related repair and maintenance activities when required.
Qualifications
3+ years of experience in fleet management systems / logistics systems/ video management systems. Experience in working in a technical support position. Bachelors degree in software engineering computer systems or related field. Excellent communication and soft skills Extensive experience working with Networking Systems, Windows Server and Linux Operating Systems
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