Call Center Executive

منذ 3 ساعات

sharjah, الإمارات العربية المتحدة ARMADA PHARMACY DMCC دوام كامل
Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators like call to resolution time customer satisfaction CSAT Average Handling Time AHT etc Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal team qualitative and quantitative targetsQualifications:Bachelor s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.