Manager, Fraud Prevention

• To plan and undertake investigations into allegations of fraud of varying nature and complexity.
• To maintain quality and efficiency standards of investigations in accordance with policy and procedure of the F&I Division.
• To reduce fraud losses (current or future) by efficiently and effectively investigating.
• To liaise with CB UAE through constant monitoring of their online portal for updation of fraud STR.
• To adopt a proactive approach and contribute towards implementation of Fraud Prevention & detection measures in all parts of the Bank.
• To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division.
• To produce appropriate, timely reports/ MIS to the Head of Fraud and relevant managers as appropriate.

2.1 Reports directly to: Manager – Fraud Prevention & Intelligence

2.2 Reported to by: -

• Works within a team Fraud Examiners on investigations.
• Independently deal with Unit Managers on specific investigations.

• Conduct formal interviews with suspects and witnesses take statements in accordance with the laid down guidelines of F&I Division.
• Reduce fraud losses by ensuring timely action/stoppage on cases where funds of the bank or bank's customer may be going to fraudsters and also liaise with various teams through which the funds can be recalled.
• Report the fraud cases conforming to CB UAE guidelines through its online portal and monitor it constantly for updates from CB, for appropriate actions.
• Assist the investigation managers in the identification of control weaknesses and implementing solutions and controls for future improvements.
• Assist in the development and implementation of checks and controls to prevent fraud.
• Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.
• Maintain to a high standard a record of each investigation and prepare the appropriate and necessary paperwork to assist internal and external investigations.
• Maintain and publish all MIS related to F&I in time and accurately.
• Liaise with other control functions, for investigations and to develop contacts relevant to the purpose of F&I division with internal control functions and UAE anti fraud forums.
• Deal promptly with fraud report e-mail, telephone calls, complaints and other notifications relating to fraud.
• Communicate sensitively and effectively using plain language.

• Highly specialised role that involves interaction with various groups/ divisions across the bank yet maintaining a robust approach when conducting internal investigations.
• Study of all case documents and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law.
• Requires a disciplined approach when following the investigation methodology i.e. note‑taking during interviews and preservation of evidence. Knowledge of international best practices and techniques on use of fraud tools required.
• Sound knowledge of Banking required of all areas of the bank in conduct of Investigations and suggesting process enhancements.
• An excellent/ongoing working relationship and liaison with local authorities – Police/CID, Central Bank on fraud related issues.

• Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the F&I Division
• Excellent Analytical skills is needed to understand the data gathered and present it in a MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation
• Hands‑on approach to analysis of information and reporting through Microsoft Excel, Word and PowerPoint.
• Exercise control over preparation and submission of MIS reports.
• Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank.
• Coordinating with Fraud Forums in resolving fraud related issues.

• Main responsibility will be to conduct an investigation according to the best practices and exercise an objective approach towards investigation. Recommendations towards improvement of processes and/or on the job decisions relating to recommendations for suspension of staff
• Will be responsible to coordinate with Central bank UAE for all fraud