Operations Lead

Operations Lead
- Amazon Now Store Operations Job Snapshot Role: Operations Lead
- Amazon Now Store Operations

Location:
Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Operations-Plant Management

Experience:
Operations leadership experience

Job Type
Full-time Position Overview Operations Lead
- Amazon Now Store Operations in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on fast delivery, third-party store operations, team leadership, safety, productivity, cost control, and continuous improvement. Amazon is hiring an experienced operations professional to manage day-to-day Amazon Now activities, supervise store teams, achieve customer-facing performance targets, develop associates, and support the expansion of a new rapid delivery operating model across the UAE.
Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Operations-Plant Management

Salary:
10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: As specified by applicable UAE regulations

Job Type
Full-timeRole ContextThe Operations Lead will manage end-to-end daily execution for Amazon Now across either one large site or a group of smaller locations. The role is responsible for ensuring store operations run safely, efficiently, and consistently while meeting customer experience, productivity, quality, and cost expectations. As part of a developing fast-delivery business model, the Operations Lead will combine frontline people management with process improvement, performance monitoring, operational auditing, and problem resolution. The position will also act as a stand-in for the Area Manager when required, making strong ownership and sound operational judgment essential.

Key Responsibilities
Manage daily end-to-end Amazon Now operations across an assigned large site or group of smaller third-party store operations and ensure execution remains aligned with Amazon operating standards.
Monitor customer-facing metrics and take timely action when service performance falls below cost targets while protecting operational quality, safety, and team morale.
Track under-the-roof and on-the-road productivity across assigned associate performance across productivity, quality, attendance, safety, and execution standards.
Provide regular coaching and constructive feedback to improve individual and team performance.
Apply attendance and workplace policies fairly and consistently.
Prepare training and development plans for associates based on operational and performance needs.
Support onboarding and capability development for new team members.
Identify recurring process weaknesses and implement practical improvements.
Monitor the effect of operational changes to ensure performance gains are sustained.
Conduct daily 4M audits covering Man, Machine, Method, and Material factors.
Complete daily 5S audits to maintain organized, clean, safe, and efficient operating areas.
Follow up on audit findings and ensure corrective actions are completed.
Promote a strong safety culture and address hazards or unsafe practices promptly.
Maintain team engagement and morale in a fast-paced operations environment.
Review daily metrics and prioritize operational actions according to customer and business impact.
Coordinate staffing and workload according to forecast demand and site requirements.
Escalate significant operational risks and service issues through the appropriate management channels.
Work with supporting teams to resolve problems affecting customer experience, productivity, or cost.
Maintain accurate records covering performance, attendance, audits, and operational activities.
Support the introduction of new processes and operating models as Amazon Now expands.
Stand in for the Area Manager when required and maintain operational continuity.
Promote an ownership mindset and encourage associates to contribute to safer and more efficient ways of working.
Ideal ProfileHigh school diploma.
Previous experience supervising operational teams is highly valuable.
Experience within logistics, fulfillment, delivery, quick commerce, retail operations, or comparable environments is advantageous.
Ability to manage daily site activities and maintain control across multiple operational priorities.
Strong understanding of productivity, quality, safety, and customer performance metrics.
Ability to coach and develop associates through clear feedback and structured improvement plans.
Comfortable implementing performance management processes.
Strong organizational and problem-solving capability.
Ability to identify process issues and introduce sustainable operational improvements.
Familiarity with 4M and 5S operational audit principles is beneficial.
Ability to maintain high standards during periods of rapid growth and changing business requirements.
Confident working independently and taking responsibility for operat