Manager – Bank Notes Division
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Job Title: Manager - Bank Notes Division
Job Location: Dubai, United Arab Emirates
Job Description / Role:
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. The Manager - Bank Notes Division will be responsible for managing the Corporate business of the company, ensuring the achievement of assigned financial targets, and overseeing customer retention and acquisition strategies in line with the company’s plans.
Key Responsibilities:
- Review the retail business from all aspects such as location suitability, products and services offered, the banking or other service providers partnerships, and marketing activities.
- Achieve the CFE target in terms of Financial Revenue, Non-Financial, new customer acquisition, and retention percentage.
- Ensure consistent growth in terms of number of customers and revenue from all categories of customers.
- Form the team and brief them on clearly defined objectives, preparing the organization structure covering all three businesses.
- Set activity and revenue targets for Relationship officers and the Sales team.
- Identify key areas for improvement and development in corporate business.
- Adhere to company compliance processes, guidelines, and policies on risk management.
- Review business achievements of each staff member to accomplish overall goals.
- Allocate Corporate clients to Relationship officers and monitor their meetings with customers.
- Identify operational oversight needs in the distributed/consolidated operation of CFE transactions.
- Identify skills development needs and plan internal or external training.
- Prepare support mechanisms at the Head Office level.
- Identify system requirements and evaluate CRM usage for scheduling, tracking, and reporting.
- Identify market opportunities and guide/support the team to improve performance.
- Plan and conduct regular market/customer visits to strengthen relationships and identify service gaps.
- Design and implement a customer profile document for top companies contributing 80% of revenues.
- Develop an attractive incentive plan to motivate achievers with higher variable pay.
- Finalize MIS reporting templates, hierarchy, and frequency.
- Provide monthly reporting on sales and revenue performance against budget to the General Manager.
- Schedule and conduct monthly team meetings to review and enhance performance levels.
Experience Required: Minimum of 10 years of experience with CFE customers relation/HNI.
Education Qualifications: Bachelor's Degree is must and MBA is an advantage.
Skills Required:
- Strong negotiation and interpersonal skills
- Established contact/networks within the same industry
- Proficiency in MS Excel, PowerPoint, and MS Word
- High level of proficiency in English (spoken and written)
Employment / Job Type: Full Time
Nationality: Any Nationality
About the Company:
A Dubai family conglomerate with interests spanning automotive, currency exchange, construction, travel, technology and trading. It represents international brands and delivers services to consumers, businesses and government clients across the UAE.
Company Industry: Financial Services
Department / Functional Area: Bank Notes Division
Closing Date: Not mentioned
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