Technical Support Specialist

Job SnapshotTechnical Support Specialist
- Electric Vehicles Job Snapshot Role: Technical Support Specialist
- Electric Vehicles

Location:
Dubai, United Arab Emirates Industry: Automotive Function: Technical Customer Service

Experience:
Minimum 5 years

Job Type
Full-timePosition OverviewThe Technical Support Specialist
- Electric Vehicles role in Dubai, United Arab Emirates, is an Automotive hiring opportunity focused on resolving complex electrical and technical concerns across electric and plug-in hybrid vehicle operations. The position will serve as the primary contact for diagnostic assistance, remote troubleshooting, field support, and technical escalation. It will also ensure that service locations have access to current technical literature, service bulletins, diagnostic equipment, software updates, and specialized tools.
Job DetailsCountry: United Arab EmiratesCity: DubaiIndustry: AutomotiveFunction: Technical Customer ServiceSalary: 10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: AnyCandidate Nationality: AnyJob Type: Full-timeRole ContextElectric and plug-in hybrid vehicles require advanced diagnostic knowledge, accurate reporting, and close coordination between service centers and vehicle manufacturers. This role will help Al-Futtaim Automotive resolve difficult technical cases efficiently while improving workshop capability and protecting the customer experience. Reporting to the Technical Support Manager, the specialist will validate reported concerns, assist technicians remotely and on-site, prepare Quality Case documentation, and coordinate unresolved matters with the OEM. The position will also strengthen technical standards through coaching, failure analysis, and consistent follow-up.

Key Responsibilities
The role will combine hands-on diagnostic support with technical reporting, manufacturer coordination, and workshop capability development.
Visit service locations to investigate electric vehicle technical concerns and document findings.
Validate reported faults before initiating further diagnostic or escalation procedures.
Provide remote assistance to technicians handling complex electrical and vehicle-system issues.
Conduct field visits when concerns cannot be resolved through remote support.
Diagnose electric vehicle and plug-in hybrid powertrain, electronics, and onboard system faults.
Prepare detailed technical information reports and submit complete supporting data to the brand principal.
Develop Quality Case reports for review by the Technical Support Manager and OEM.
Follow up on submitted reports until a technically sound resolution is provided.
Escalate unresolved, recurring, or safety-related concerns to the Technical Support Manager.
Perform failed-component analysis and coordinate the shipment of relevant parts to the OEM.
Deliver on-the-job coaching to workshop technicians and service teams.
Ensure required diagnostic equipment, software-update tools, and specialized tools are available and current technical literature, repair information, and service bulletins to relevant service teams apply manufacturer procedures and modern diagnostic methods consistently.
Support timely technical resolutions that contribute to a positive customer experience.
Ideal ProfileCandidates should have at least five years of experience in automotive repair or dealer service operations. A minimum of three years should have been completed as a Master Technician or in an equivalent advanced diagnostic position. A qualification in automobile, mechanical, or electrical engineering is preferred. Extensive and specialized training in electric vehicles may also provide the required technical foundation. The ideal candidate has practical experience with both electric and plug-in hybrid vehicle brands, including powertrain systems, electronics, onboard diagnostics, software-supported repairs, and modern fault-finding methods. Strong technical writing, structured problem-solving, and the ability to coach workshop teams are essential.
Skills SetElectric vehicle diagnosticsPlug-in hybrid vehicle systemsElectric powertrain troubleshootingAutomotive electrical systemsVehicle electronicsOnboard diagnostic systemsRemote technical assistanceField diagnostic supportRoot-cause analysisFailed-component investigationTechnical report preparationQuality Case documentationOEM technical coordinationService bulletin managementDiagnostic software updatesSpecialized automotive toolsWorkshop technician coachingDealer service operationsWhy Join UsThis opportunity offers hands-on involvement in the rapidly expanding electric mobility sector while addressing advanced technical challenges across a major automotive service network. The role provides exposure to new-generation vehicle systems, manufacturer engineering support, diagnostic technologies, and continuous technical learning. Al-Futtaim combines regional business stability with continued investment in elec