Back Office Manager Retail Operations
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Job Description
PositionThe Back-Office Manager is responsible for ensuring the seamless and efficient store operations, coordinating the Store Administrators' team. The Back Office Manager oversees processes' execution, with the ultimate goal of reaching the highest standard of operational excellence, thus ensuring a flawless client journey.
Job responsibilitiesStore Administrators' Team ManagementLead and manage the team of Store Administrators, providing guidance and fostering a collaborative environment with the sales team.
Provide development and training on processes and procedures, in alignment with Corporate guidelines.
Inventory & Logistics EfficiencySupervise store inventory cycles, taking proper corrective actions (if needed) and maintaining optimal stock levels.
Oversee product receiving and discrepancies management in collaboration with the Commercial Company.
Monitor logistics, including shipments, status updates, and prompt communication with the sales team.
Store Operations & Systems MaintenanceAddress IT/system and maintenance issues by coordinating with suppliers and providing updates to the Store Manager.
Manage relationships with external suppliers (e.g., security, cleaning services), negotiating contracts and monitoring performance.
Sales Support & Client ExperienceSupport the sales team, ensuring operational excellence and contributing to a flawless client experience.
ProfileTechnical SkillsExperience in Store Operations and Inventory ManagementOperational ExcellenceQuality ManagementFinancial ManagementFacility ManagementCompliance ManagementTech SavvySoft SkillsClient-centricImpact DrivenCaring LeadershipPeople DevelopmentPriority ManagementOrganized and EfficientAdaptabilityAbility to Work in a Fast-paced Environment
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