Support Services Manager

Support Services Manager Job SnapshotRole: Support Services Manager
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Location:
Dubai, United Arab Emirates
- Industry: Retail
- Function: Government Relations
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Experience:
5 to 7 years
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Job Type
Full Time
- Work Arrangement: On-sitePosition OverviewMajid Al Futtaim is seeking an experienced Support Services Manager to lead its Public Relations Officer (PRO) and Travel Services teams in Dubai, United Arab Emirates. The role is responsible for overseeing government relations, employee visa processing, corporate travel arrangements, regulatory compliance, and employee support services across the organization. The successful candidate will ensure the efficient delivery of government-related transactions and business travel services while maintaining high standards of accuracy, compliance, and customer service. The position involves managing employee mobility requirements, coordinating with government authorities and travel providers, and supporting employees and executives through reliable administrative services. The Support Services Manager will also lead team development, strengthen operational processes, monitor service performance, and collaborate with Human Capital, Legal, and other internal stakeholders to improve efficiency, cost management, and the overall employee experience.
Job DetailsCountry: United Arab Emirates
- City: Dubai
- Industry: Retail
- Function: Government Relations
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Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality: Not specified
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Job Type
Full Time
- Work Arrangement: On-siteKey ResponsibilitiesGovernment Relations and PRO ServicesLead and oversee the daily activities of the PRO team responsible for government relations and employee support transactions.
Manage employee visa processing, embassy submissions, mission visas, and associated documentation requirements.
Coordinate government-related transactions to ensure accurate submissions and timely processing.
Maintain effective working relationships with UAE government entities, embassies, and relevant regulatory authorities.
Ensure government relations activities comply with applicable UAE regulations and immigration requirements.
Provide operational guidance on government procedures, documentation requirements, and regulatory outstanding transactions and resolve processing issues that may affect employee mobility or business Travel ManagementOversee the delivery of corporate travel services for employees and executives.
Manage business travel arrangements covering flights, accommodation, transportation, and travel-related visa requirements.
Coordinate with travel service providers to support accurate and timely travel bookings.
Ensure business travel arrangements comply with established corporate travel policies.
Monitor travel requests and service delivery to maintain a reliable employee experience.
Address travel-related issues and coordinate appropriate solutions with internal teams and external providers.
Identify opportunities to improve travel coordination, operational efficiency, and cost management.
Visa Processing and Employee MobilityOversee employee visa applications and related immigration embassy submissions and mission visa requirements for business travel.
Monitor visa processing activities to ensure timely completion and accurate closely with Human Capital and other internal functions to support employee mobility requirements.
Maintain effective communication with employees regarding visa and travel support processes.
Address documentation issues and processing delays through appropriate internal and external a consistent and professional employee experience throughout visa and mobility-related transactions.
Regulatory Compliance and Policy ManagementEnsure PRO and Travel Services activities comply with applicable UAE government regulations and immigration requirements.
Monitor adherence to corporate travel policies and relevant internal procedures.
Apply regulatory knowledge and policy interpretation skills to support compliant service delivery.
Review operational practices to identify potential compliance gaps and areas requiring corrective action.
Maintain accurate records and documentation supporting government transactions and travel services.
Promote consistent application of compliance requirements across support service activities.
Coordinate with Legal and relevant stakeholders when regulatory clarification or additional guidance is required.
Stakeholder and External Partner ManagementSupport a broad stakeholder group across Majid Al Futtaim 's employee closely with EGC, Legal, Human Capital, and other internal functions to coordinate government relations and travel services.
Maintain productive relationships with government entities, embassies, travel providers, and external stakeholders.
Communicate service requirements, operational updates, and regulatory matters clearly to relevant teams.
Coordinate cross‑functional activities to resolve employee support and travel‑related issues.
Provide profession