Senior Executive

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role Overview The MarTech Operations Senior Executive is the operational and technical control point for the marketing technology ecosystem. The role combines hands‑on platform capability with structured service management: diagnosing issues, resolving configuration‑level problems where appropriate, routing engineering defects to the accountable teams, and ensuring marketing platforms remain connected, measurable, healthy and scalable. This is not a campaign execution role. The role enables Brand, CRM and channel teams to operate effectively while protecting clear ownership boundaries across Product, Tech, Data, InfoSec and external/offshore support. What you'll be doing MarTech service management and technical triage
Own the MarTech Jira intake process, assess priority and business impact, and ensure every request has a clear owner and next action. Diagnose the likely failure layer before routing work, resolving configuration‑level issues directly and routing code, pipeline, API or source‑system defects to Product, Tech or Data. Manage ticket ageing, SLA adherence and escalation, and turn recurring incidents into permanent fixes or self‑service guidance.
Measurement, tagging and event health
Configure GA4 properties and data streams, and build, QA and publish Google Tag Manager tags, triggers and variables. Implement and validate marketing events across GA4, Firebase, Adjust, Meta and other paid‑media platforms. Monitor event health for missing, duplicated or degraded signals, and translate business measurement needs into clear technical specifications.
Platform operations and technical enablement
Maintain hands‑on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable and SFMC integration concepts. Maintain technical documentation and standards that allow Brand teams to self‑serve routine activities.
Product feeds, connectors and data compatibility
Own the technical configuration between source product feeds, Channable/Smartly and downstream marketing platforms. Define group‑wide feed and mapping standards, and monitor feed health, SKU coverage and rejections.
Launch, change and readiness assurance
Represent MarTech Operations in new site, app, brand and platform‑change workstreams. Validate tracking, feeds and platform connectivity before go‑live and provide MarTech readiness sign‑off.
Automation and continuous improvement
Identify manual checks and repeated support tasks that can be automated or standardised. Use SQL and AI‑assisted tooling to speed up troubleshooting, documentation and technical analysis.
What you’ll need to succeed Essential technical skills
SQL: comfortable querying, joining and validating datasets for diagnosis. Google Tag Manager and GA4: hands‑on implementation, QA, debugging and event configuration. Web and event tracking: understands the flow from site or app event to dataLayer, GTM and platform endpoint, and can isolate where a signal fails. Google Ads / Merchant Center and Meta Business Manager / Events Manager: conversion tracking, pixel and dataset setup, feed connectivity and event diagnostics. Product feeds and connectors (Channable, Supermetrics): feed mappings, connector configuration and health checks. Comfortable using LLMs and AI tools to speed up troubleshoot