Senior Help Desk Engineer

منذ يوم

sharjah, الإمارات العربية المتحدة Career Raiser دوام كامل
Career Raiser in Dubai is seeking a Senior Tier III Help Desk Engineer to lead escalation and advanced troubleshooting tasks. You will handle ACD calls, mentor staff, and develop SOPs.
You will provide third-level support for complex incidents, maintain documentation, and create training materials for the Support Services team, focusing on Microsoft environments and hardware deployments.