Customer Training Specialist

منذ 2 أيام

umm alqaywayn, umm al-qaywayn, الإمارات العربية المتحدة Supy دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.

حفظ الوظيفة حفظ وإنشاء التنبيه

مجانًا عبر البريد الإلكتروني أو Google

بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.

About Us Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences. Role Overview As a remote Customer Training Specialist at Supy, you will own our training program end to end, building, delivering, and running it as a proper product with its own quality bar and results. Today, training is delivered ad hoc by our Customer Success Managers alongside everything else they do — your mission is to productize it into a structured curriculum, a self-serve video academy, paid training offerings, and a train-the-trainer certification for multi-site groups. This is a unique opportunity to shape how training is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company. Key Responsibilities Curriculum & Content
Design a standard, repeatable training curriculum for onboarding and post go-live, replacing ad hoc sessions with a defined path from signature to go-live. Build and maintain the Supy Academy: record and keep current a video library covering our highest-repeat topics, including stock counts, procurement and GRN, recipes, admin and user roles, POS mapping, reporting, and AI invoicing.
Training Delivery
Deliver live remote and on-site training across our markets, covering both included onboarding sessions and paid sessions. Run hands-on, live walkthroughs in the customer's own account rather than static slide decks.
Program Operations & Growth
Operate the training credit policy: schedule sessions, track credit consumption, and manage the paid conversation with customers professionally. Build and run the train-the-trainer certification so multi-site groups certify one champion per brand instead of booking a session per branch. Absorb repeat and refresher training demand from CSMs so their time shifts to adoption, expansion, and churn prevention.
Insights & Collaboration
Report monthly on training revenue, Success Plan attach, sessions per onboarding, days to go-live, and CSM hours reclaimed. Track completion, deflection, attach, and time-to-value, adjusting the program based on what the numbers say.
Qualifications
3 to 5 years in customer training, enablement, or onboarding for a B2B SaaS product, delivering live software training to non-technical, operational users such as kitchen, procurement, and finance teams. Experience building a video academy, LMS content, or structured curriculum from scratch, not just delivering someone else's materials. Comfortable owning a commercial conversation: explaining credits, paid sessions, and plans without damaging the relationship. Data-driven mindset with the ability to use data to drive decisions and adjust programs. Fluent English; Arabic is a strong plus. Willing to travel for on-site training days.
Preferred Attributes
Restaurant, hospitality, or supply chain operations background. Instructional design training or certification. Experience with video production and LMS or academy tooling.

Customer Training Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في umm alqaywayn

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Training Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في umm alqaywayn

أهم المدن