Guest Relation Officer

منذ 7 أيام

abu dhabi, abu dhabi, الإمارات العربية المتحدة Confidential Company دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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مجانًا عبر البريد الإلكتروني أو Google

Job PurposeTo deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers with the key aim of retaining existing customers and attracting new ones strongJob Responsibilitiesstrong Greet and welcome customers confidently and in a professional mannerGuide customers through the showroom introduce them to the Sales Consultant and arrange refreshmentsAssist customers until a Sales Consultant becomes availableContact customers two days after their visit to ensure a high level of customer service is maintainedEnsure walk-in customer details are captured entered into the system as leads and submitted to the line manager on a daily basisCreate leads in Salesforce and transfer them to the relevant Sales ConsultantEnsure all leads are converted and reported to the managerCreate leads from telephone enquiries and forward them to the Sales TeamEnsure all incoming calls are answered within three ringsEnsure all calls are transferred to the appropriate person within 45 secondsEnsure the timely submission of the showroom tracker first visit survey detailed report SSI report telephone enquiries report delivery follow-up report and any other reports as requiredRemain alert to any unusual or untoward activities occurring within the showroom and report them accordinglySupport the Delivery In Charge Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report on a daily basisSupport the Delivery In Charge Delivery Manager in arranging showroom display vehicles and updating the stock ageing report on a weekly or bi-weekly basisSupport the Delivery In Charge in conducting physical stock checks on a weekly basisSupport the Delivery In Charge Manager in maintaining and managing test drives on a daily basisMaintain records relating to the maintenance of the test drive vehicle fleetAssist with the preparation and coordination of test drives for Sales ExecutivesCollect customer feedback and forward it to the Branch Manager for review on a daily basisAssist in sourcing and coordinating required maintenance and support suppliersMaintain an inventory of supplies and report stock levels to the line manager as requiredEducational QualificationHigh school diploma or equivalent; a degree in hospitality, business, or a related field would be advantageous.
Work ExperienceMinimum of 1-3 years' experience in a similar role.
CompetenciesProven experience in customer service, preferably within a showroom, retail, or hospitality environment.
Strong communication and interpersonal skills.
Excellent organisational skills and attention to detail.
Ability to work under pressure and manage multiple tasks effectively.
Professional and friendly demeanour with a strong focus on customer in Microsoft Office and showroom management software (preferred).
LanguagesFluent in English; Arabic would be an advantage.

Guest Relation Officer

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وظائف مشابهة في abu dhabi

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Guest Relation Officer

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في abu dhabi

عروض مماثلة