CRM Business Analyst — Banking

As a Business Analyst - your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital...

Responsibilities Elicit, analyze, and document business, functional, and system requirements. Work closely with business stakeholders, product owners, and technology teams to define solution requirements. Conduct gap analysis, process mapping, and business process re-engineering. Prepare Business Requirement Documents (BRD), Functional Specification...

Location: Dubai, UAEWork Mode: OnsiteExperience: 5+ YearsLanguage Requirements: Arabic and English (Mandatory)Technology: Microsoft Dynamics 365 CRM / Customer Engagement (CE) Required Skills and Experience 5+ years of experience as a CRM Business Analyst or Functional Consultant in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (CE)...

Virtusa in Dubai is seeking a Business Analyst to bridge business stakeholders and technology teams for CRM solutions in retail banking. You will leverage techno-functional expertise to deliver compliant servicing journeys and support strategic digital transformation.You will lead analysis across branch, contact centre, and assisted digital journeys,...

Location: Dubai, UAEWork Mode: OnsiteExperience: 5+ YearsLanguage Requirements: Arabic and English (Mandatory)Technology: Microsoft Dynamics 365 CRM / Customer Engagement (CE)Required Skills and Experience5+ years of experience as a CRM Business Analyst or Functional Consultant in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (CE)...

Durapid Technologies Pvt Ltd in Dubai is seeking an experienced CRM Business Analyst to drive requirements for Microsoft Dynamics 365 CE projects. You will work closely with business stakeholders, gather needs, document BRDs and user stories, and support design and UAT.This onsite role requires fluent Arabic and English, 5+ years of Dynamics CRM experience,...

Octopus by RTG, the tech hiring arm of Robusta Technology Group, is seeking a skilled Business Analyst in the UAE. With 5-7 years of relevant experience, you will lead requirements gathering for a financial services client and translate business needs into actionable features for CRM and Martech teams.You will collaborate with senior stakeholders, document...

Tanqeeb in Dubai is seeking a Senior Business Analyst to elicit, analyze, and document business, functional, and system requirements. You will work closely with business stakeholders, product owners, and technology teams to define solution requirements and ensure alignment with regulatory standards.Ideal candidates have 5+ years of Business Analysis...