Technical Account Manager

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no
- low
- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.
Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients (4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically both as communicators and doers. They must be capable of managing and maintaining a client relationship while keeping a tight organizational watch over the technical aspects of their accounts.
How youll make an impactCollaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement planManage project milestones in partnership with Customer Success Managers and clients contribute to deliverables provide regular status updates and proactively identify and mitigate issues and risksServe as a central point for client technical information and contribute to the account strategy alongside the broader account teamSupport the growth and effectiveness of the Field Engineering team through documentation process improvements and knowledge sharingAct as the primary technical advisor for client teams providing guidance and hands-on support across a range of areas including:Dataiku platform architecture and deploymentPlatform operations and upgradesBest practices for platform usageSecurity data management and compute resourcesML-Ops monitoring and scaling strategiesAssist clients in integrating the product into their systems and troubleshoot technical challengesCapture client feedback and feature requests to inform the Product and Engineering teamsAdvise client tech leaders on complementary technologies and long-term technical and support advanced use cases involving Dataiku such as edge computing deep learning and MLOpsWhat youll need to be successful7 years of experience in a customer-facing technical roleStrong communication and client relationship skillsExperience supporting both pre
- and post-sales engagementsProficiency in Linux system administration including networkingExperience with identity and access management tools (e.g. LDAP Kerberos Active Directory IAM)Hands-on experience with cloud platforms (AWS Azure GCP)Hands-on experience with the Kubernetes ecosystem for setup administration troubleshooting and tuningFamiliarity with the Hadoop and/or Spark ecosystemsHow youll stand outExperience with PythonData-Science knowledgeBasic knowledge of JavaFamiliarity with ML-Ops practices and toolsAt Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at:Required

Experience:
Manager