Guest Service Supervisor
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Location:
NH Collection Dubai The Palm. The NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
Key Responsibilities
Supervise daily Guest Service/Front Office operations and ensure smooth shift activities.
Ensure guests receive a warm welcome and efficient check-in and check-out experience.
Handle guest requests, concerns, and complaints professionally and ensure timely resolution.
Support and guide Guest Service Agents to maintain high service standards.
Monitor guest preferences, special requests, VIP arrivals, and other important guest requirements.
Ensure accurate guest information, billing, room assignments, and system closely with Housekeeping, Reservations, Concierge, Bell Desk, and other departments.
Conduct shift briefings and ensure proper handovers between shifts.
Ensure compliance with hotel policies, procedures, brand standards, and safety requirements.
Assist with training, coaching, and development of team members.
Support the Front Office leadership team in achieving guest satisfaction and operational targets.
Qualifications & ExperiencePrevious Front Office or Guest Service experience in a hotel, preferably in a supervisory capacity.
Strong communication, interpersonal, and guest-handling skills.
Good leadership and problem-solving abilities.
Ability to work effectively in a fast-paced, multicultural environment.
Knowledge of hotel PMS/Opera is an advantage.
Flexibility to work shifts, weekends, and public holidays.
Good command of English; additional languages are an advantage.
-
Guest Service Supervisor
منذ 2 أيام
Sharjah city, Sharjah, الإمارات العربية المتحدة Al Mamzar Investments Co. LLC دوام كاملJob Location: NH Collection Dubai The Palm. The NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to...
-
Night Guest Services Supervisor
منذ 3 ساعات
sharjah, sharjah, الإمارات العربية المتحدة The Luxury Collection دوام كاملThe Luxury Collection in Dubai is seeking a Front Desk/Guest Services Associate to process guest check-ins, verify identities and payments, assign rooms, and issue room keys. You will manage accounts, ensure accurate rates, and handle Marriott Rewards will also balance cash, generate reports, assist guests with directions and information, and coordinate...
-
Night Guest Services Supervisor
منذ 5 أيام
Sharjah city, Sharjah, الإمارات العربية المتحدة The Luxury Collection دوام كاملThe Luxury Collection in Dubai is seeking a Front Desk/Guest Services Associate to process guest check-ins, verify identities and payments, assign rooms, and issue room keys. You will manage accounts, ensure accurate rates, and handle Marriott Rewards data. You will also balance cash, generate reports, assist guests with directions and information, and...
-
Guest Services Desk Supervisor
منذ 3 ساعات
sharjah, sharjah, الإمارات العربية المتحدة St. Regis Hotels & Resorts دوام كاملSt. Regis Hotels & Resorts in Dubai is seeking a Non-Management, full-time Guest Services Associate to answer, record, and process guest calls, requests, and questions. You will coordinate with various departments to resolve issues and maintain guest include operating the switchboard, logging requests for tracking, assisting guests with directions and...
-
Guest Experience
منذ 2 ساعات
sharjah, sharjah, الإمارات العربية المتحدة IHG Hotels & Resorts دوام كاملHoliday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Instant Service Centre Supervisor to lead the Guest Experience team on-site in Dubai. You will own guest requests, ensure timely responses, and maintain high standards of service across departments.The role emphasizes staff coaching, training, and adherence to SOPs, with a focus on...
-
Guest Experience
منذ 20 ساعات
Sharjah city, Sharjah, الإمارات العربية المتحدة IHG Hotels & Resorts دوام كاملHoliday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Instant Service Centre Supervisor to lead the Guest Experience team on-site in Dubai. You will own guest requests, ensure timely responses, and maintain high standards of service across departments. The role emphasizes staff coaching, training, and adherence to SOPs, with a focus on...
-
Guest Services Supervisor
منذ 7 أيام
sharjah, sharjah, الإمارات العربية المتحدة W Hotels دوام كاملW Hotels in Dubai is seeking a Front Desk/Guest Services Associate to greet guests, answer calls, record requests, and ensure timely resolution of issues at the West Crescent, Palm Jumeirah property. You will handle billing verification, direct inquiries to the right departments, and support the team in a fast-paced luxury hotel environment.The role requires...
-
Guest Service Center Supervisor
منذ 7 أيام
sharjah, sharjah, الإمارات العربية المتحدة NH Collection Hotels & Resorts دوام كاملJob Description: Job Location: NH Collection Dubai The Palm NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great...
-
Guest Service Center Supervisor
منذ 7 أيام
sharjah, sharjah, الإمارات العربية المتحدة Minor Hotels دوام كاملJob Description: Job Location: NH Collection Dubai The Palm NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great...
-
Guest Service Agent
منذ 20 ساعات
Sharjah, Sharjah, الإمارات العربية المتحدة AccorHotel دوام كاملCompany DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able