CX Analytics Lead

Talabat is seeking a curious Senior Specialist for the Customer Experience team to own feedback analytics, NPS, and VoC programs. You will translate feedback into clear narratives for leadership and collaborate across CX, product, and analytics teams.Role focuses on discovering actionable insights across customer journeys, surfacing root causes, and building...

Amazon Middle East and North Africa FZ-LLC in Dubai seeks a metrics-driven Program Manager to improve customer experience in Amazon Now. You will own catalog enhancements, data dashboards, and cross-functional projects that influence how customers shop and decide to buy.The role emphasizes data-led decision making, operational excellence, and collaboration...

Amazon Middle East and North Africa FZ-LLC in Dubai seeks a metrics-driven Program Manager to improve customer experience in Amazon Now. You will own catalog enhancements, data dashboards, and cross-functional projects that influence how customers shop and decide to buy. The role emphasizes data-led decision making, operational excellence, and collaboration...

Mashreq is seeking a senior complaints and process-improvement professional in the UAE to conduct deep-dive RCA on customer complaints, identify process gaps, and lead cross-functional projects to reduce recurring issues. You will analyze CSAT trends, collaborate with stakeholders, and drive service improvements across teams.Responsibilities include coaching...

Talabat is seeking a Manager - CX Retention Strategy in Dubai. The role focuses on customer retention analysis and data-driven policy improvement by analyzing customer behavior and compensation performance.With 5 years of experience required in e-commerce or digital platforms, this position collaborates with various teams to optimize customer experience...

Amazon UAE is looking for an EF Prime Analyst in Dubai to enhance Prime delivery through data-driven analysis and operational planning. The role involves working with cross-functional teams to optimize fulfillment processes while focusing on customer should have a Bachelor's degree in a related field and strong analytical skills. This position offers a...

Confidential Company in Dubai seeks a CX leader to oversee customer service activities and optimize touchpoints across the journey. You will drive improvements in lead time, service quality and supplier collaboration in a fast-paced retail environment.You will manage communications via calls, emails, and chats, develop and train teams and suppliers, and...

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi...

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi...