CyberArk PAM Support Engineer

CyberArk PAM Support Engineer - L2 and L3 Job Snapshot - Role: CyberArk PAM Support Engineer - L2 and L3 - Location: Abu Dhabi, United Arab Emirates - Industry: Banking - Function: Computer-Network Security - Experience: Relevant experience in CyberArk PAM administration and production support - Job Type: Full Time - Work Arrangement: On-site

Dicetek LLC is seeking a CyberArk Privileged Access Management (PAM) Support Engineer for a full‑time, on‑site position in Abu Dhabi, United Arab Emirates. The role focuses on providing Level2 and Level3 technical support for the CyberArk PAM platform, ensuring the availability, stability and effective operation of privileged access services. The successful candidate will administer and troubleshoot CyberArk Digital Vault, Privileged Web Access (PVWA), Central Policy Manager (CPM) and Privileged Session Manager (PSM). Responsibilities include privileged account onboarding, password rotation, session connectivity, platform integrations, incident resolution and ongoing platform maintenance. This position requires strong troubleshooting skills, practical knowledge of Windows and Linux environments, and experience supporting enterprise security platforms within service‑level agreement (SLA) requirements. Experience supporting CyberArk in banking, financial services or another regulated enterprise environment is highly desirable.

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Banking
• Function: Computer‑Network Security
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On‑site

• Provide L2 and L3 technical support for the CyberArk PAM environment.
• Administer and support CyberArk Digital Vault, PVWA, CPM and PSM components.
• Monitor platform health, availability, and operational performance.
• Proactively identify issues affecting privileged access services.
• Maintain CyberArk platform configurations, policies and access permissions.
• Support reliable operation of privileged account management and session management capabilities.

• Onboard privileged accounts into the CyberArk platform.
• Configure and maintain CyberArk safes, platforms and access policies.
• Manage privileged account permissions according to approved requirements.
• Troubleshoot account onboarding and configuration issues.
• Investigate password rotation and reconciliation failures.
• Resolve problems affecting database accounts, service accounts and other managed privileged credentials.
• Support ongoing maintenance of privileged account configurations.

• Investigate CyberArk‑related incidents and service requests.
• Resolve technical issues within agreed service‑level targets.
• Troubleshoot password management and privileged session failures.
• Diagnose PSM connectivity and session establishment issues.
• Investigate Digital Vault connectivity problems.
• Resolve authentication and authorisation failures.
• Troubleshoot platform integrations and account‑related service failures.
• Perform root‑cause analysis for recurring and major technical incidents.
• Coordinate with CyberArk or vendor technical support when specialist assistance is required.

• Support CyberArk platform patching and upgrade activities.
• Assist with configuration changes and scheduled maintenance.
• Support SSL and TLS certificate renewal activities.
• Participate in platform health checks.
• Support backup, disaster recovery and high‑availability activities.
• Identify operational risks and recurring technical problems.
• Coordinate maintenance activities through established change management processes.

• Work with Windows Server and Linux or Unix environments.
• Troubleshoot integrations involving Active Directory and LDAP.
• Investigate authentication, networking and certificate‑related issues.
• Support CyberArk connectivity with databases, applications and service accounts.
• Collaborate with infrastructure, database, network and application teams to resolve PAM issues.
• Coordinate with cybersecurity teams on privileged access requirements.

• Manage incidents and service requests through ServiceNow or a comparable ITSM platform.
• Follow established Incident, Problem and Change Management processes.
• Maintain accurate records of technical investigations and resolutions.