Program Manager

Job SnapshotProgram Manager
- FBA Supply ChainLocation: Dubai, United Arab EmiratesIndustry: Logistics and Supply ChainFunction: Program ManagementExperience: Minimum 3 yearsJob Type: Full-timeSalary: 20000-32000 (estimated, confirm with employer)

Key Responsibilities
Own and deliver strategic Fulfillment by Amazon programs across the MENATR region.
Lead seller experience, inbound operations, and supply chain optimization seller pain points and convert them into structured improvement opportunities.
Analyze large datasets to uncover operational gaps, performance trends, and root causes.
Develop scalable dashboards, reporting mechanisms, and business performance reviews.
Define key performance indicators for inbound operations, inventory management, transportation, cost, and seller experience.
Build automated or repeatable reporting processes that support timely decision‑making.
Translate complex analytical findings into clear business business cases supported by financial, operational, and customer‑impact analysis.
Present program performance, risks, opportunities, and recommendations to senior leadership.
Partner with operations teams to improve inbound receiving and fulfillment processes.
Work with supply chain teams to improve inventory flow, capacity planning, and network performance.
Coordinate with finance teams on cost efficiency, forecasting, budgeting, and investment decisions.
Collaborate with product and technology teams to define system requirements and automation opportunities.
Influence roadmap prioritization using seller feedback, operational data, and business impact.
Lead cross‑functional projects from initial scoping through implementation and performance measurement.
Establish project plans, milestones, ownership structures, and governance mechanisms.
Monitor project dependencies, risks, resource constraints, and delivery timelines.
Drive continuous improvement across inventory management and transportation programs.
Identify opportunities to reduce operational defects, delays, manual effort, and unnecessary costs.
Improve seller communications, support processes, and operational visibility.
Investigate recurring performance issues and coordinate sustainable corrective actions.
Prioritize multiple initiatives based on customer impact, seller value, feasibility, and business return.
Work independently in an entrepreneurial environment with changing requirements.
Resolve ambiguous and complex problems through structured analysis and stakeholder clear written documentation covering requirements, decisions, processes, and results.
Promote data‑driven decision‑making across the regional FBA successful practices and scale them across relevant markets.
Ensure all initiatives support improved fulfillment efficiency and customer experience.
Ideal ProfileBachelor's degree in Supply Chain, Business, Engineering, Finance, Mathematics, or another quantitative discipline.
Minimum 3 years of program or project management experience.
Experience analyzing large datasets and translating findings into actionable business insights.
Strong knowledge of SQL, Python, R, scripting, or related analytical tools.
Advanced Microsoft Excel capability, including table joins and aggregate functions.
Experience defining business measures, metrics, dashboards, and reporting solutions.
Proven ability to work with cross‑functional teams across operations, product, technology, finance, marketing, legal, or business development.
Strong written and verbal English communication skills.
Ability to manage several responsibilities, deadlines, and stakeholder priorities.
Demonstrated experience developing and implementing process improvements.
Strong root‑cause analysis and structured problem‑solving capability.
Ability to prepare business cases and influence decisions through presenting findings and recommendations to senior leadership.
Experience in logistics, fulfillment, transportation, supply chain, or operations is preferred.
Experience leading large cross‑functional programs is advantageous.
Knowledge of Tableau Desktop, Amazon QuickSight, or other data visualization software is preferred.
Experience in procurement, budgeting, forecasting, or asset management is beneficial.
Master's degree or MBA in supply chain, analytics, engineering, finance, statistics, or a related field is advantageous.
Ability to work effectively with ambiguity and limited supervision.
Strong ownership, attention to detail, and commitment to measurable results.
Customer‑focused and seller‑focused approach to program design.
Ability to combine long‑term strategy with detailed operational execution.
Skills SetFBA program managementSupply chain optimizationSeller experienceInbound operationsInventory managementTransportation programsLogistics operationsProgram managementProject managementData analysisSQLPythonR programmingScriptingAdvanced ExcelData joinsAggregate functionsTableauAmazon QuickSightDashboard developmentKPI managementBusiness intelligenceRoot‑cause analysisProcess improvementBusine