Customer Experience Specialist
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
About the Company
Alaan is the Middle East's first AI-powered spend management platform, built to help businesses save time and money. Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, and McDonald's.
ResponsibilitiesBuild relationships with users as the first point of contact via WhatsApp, Email, and PhoneUnderstand customer needs and propose solutions to meet unique business requirementsProactively follow up on customer-raised issuesSuggest improvements for product and expense processes based on customer feedbackWork cross-functionally with Design and Engineering teams to improve the product experienceAct as a product expert for customers and a customer expert for the product teamRequirements3+ years of experience in similar roles at prominent startupsStrong fluency in both Arabic and English (written and oral)Background in Fintech or B2B SaaS preferredAbility to own problems end-to-end and identify logical next steps for resolutionHighly organized and meticulous attention to detailProven ability to work both independently and as a productive team memberBenefitsCompetitive salary and equityFlexible hybrid culture with work-life balanceTravel allowances, gym memberships, and moreOpportunity to build a leading fintech brand from the ground up
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