Service Desk Lead

Client of Exceed IT Services in Abu Dhabi seeks an experienced head of service desk to own performance, staffing models and governance for a 20-seat desk across 573 locations. You will line-manage Supervisors, Senior Agents, and Tier 1/1.5 responders, while driving knowledge management and shift-left role emphasizes SLA/KPI ownership, call quality coaching,...

Position Summary: ITXcellence is actively seeking an experienced, strategic, and results-driven Service Desk Lead with 8 to 10 years of IT service management experience to join our client operations in Abu Dhabi on a full-time permanent basis. In this critical leadership role, you will be responsible for overseeing overall service desk SLA and KPI...

Client of Exceed IT Services is seeking an experienced Service Desk Supervisor to lead the analyst floor on a shift-by-shift basis in Abu Dhabi. You will ensure queue health, SLA attainment, and consistent service quality across the estate, coordinating real-time workload and breaks.You will provide first-line escalation for analysts on complex calls,...

Alpha Data LLC. in Abu Dhabi is seeking a Senior Service Desk Agent to resolve complex issues, mentor Tier 1 analysts, and ensure high-quality IT service delivery across Windows, Microsoft 365, Active Directory and networking. Fluency in English and Arabic and a clean police clearance are mandatory, with education-sector experience a plus and readiness for...

Work ScheduleShift Based, 6 Days per week Duration: 3 months Extendable Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable...

The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines...

Job Description: Abu Dhabi - United Arab Emirates Description Provide technical support to end-users via phone, email, and chat. Troubleshoot hardware and software issues. Escalate issues to the appropriate IT team. Create and maintain support tickets. Provide excellent customer service. contract duration is from 6 months to 12 months Requirements Strong...

OverviewWe are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

IT Service Desk EngineerCompany Name – White HatsLocation: UAEWork Mode: OnsiteExperience: 3–5 YearsEmployment Type: Full-TimeAbout the RoleWhite Hats is looking for an experienced IT Service Desk Engineer to provide L1/L2 technical support, troubleshoot IT issues, manage service requests, and ensure timely resolution in line with SLA requirements. Key...