Key Accounts Executive
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OverviewWe are seeking a dynamic Key Accounts Executive who is passionate about building strong client relationships, managing strategic accounts, and delivering exceptional customer experiences. In this role, you will identify growth opportunities through upselling and cross-selling, drive revenue growth, and ensure long-term customer satisfaction and retention.
Key Responsibilities
Manage and develop relationships with key customers and ensure high levels of customer as the primary point of contact for assigned accounts, addressing service requirements and resolving issues promptly.
Coordinate with Operations, Customer Service, Finance and other internal teams to ensure smooth service delivery.
Monitor service performance, customer feedback, complaints and agreed SLAs.
Identify opportunities for account growth, additional services and revenue contract renewals, commercial discussions, quotations and account reviews.
Prepare regular customer reports and account performance accurate records of customer interactions, contracts and service requirements.
Qualifications and ExperienceBachelor's degree in Business Administration or a related field.5 years of experience in Key Account Management / Customer Relationship Management, preferably within waste management, environmental services, facilities management, logistics or a similar service industry.
Strong understanding of waste collection operations and customer service requirements is highly desirable.
Proven ability to manage multiple accounts and stakeholders.
Strong communication, negotiation and problem-solving skills.
Commercial awareness with a customer-focused approach.
Good knowledge of MS Office and CRM/account management systems.
UAE experience is preferred.
UAE Driving License is you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren’t afraid of a challenge, why not start your journey with us today.
Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*
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