Team Leader

HUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honest and ethical in everything we do.
POSITION PURPOSETo assist and enable employees under your control to consistently achieve product and service delivery standard and ensure a high degree of guest care. To comply with restaurant policies and procedures, ensuring that all services provided achieve the established standards within the agreed budgetary controls.
As F&B Team Leader you are responsible to supervise and head the service operation within the restaurant during specific shifts, aiming for the highest possible customer satisfaction, cost efficiency and profitability.
ESSENTIAL FUNCTIONSOrganize and conduct pre-shift and departmental communication meetings for share with the associates all relevant information such as occupancy, menu changes, daily schedule and work assignmentsEnsure the tidy and good appearance of him/herself and his/her subordinatesWork closely with the team / Guest Relations / Front Office and other key service departmentsMonitor duty schedules for the respective teamWork within the team to prepare all mise-en-place according to 24 hours’ service requirementsReport any damage or maintenance defects report cleanliness and maintenance issues to the immediate ManagerPersonally communicate all complaints/issues to the Assistant Outlet Manager and F&B Operations ManagerExcellent knowledge of the menu in order to answer guests’ queriesAttend regular training sessions according to Training planResponsible for all the keys/access cardsPerforms any other duties as requested by the ManagementSupport in generation of new ideas for service and products that will maintain a competitive and leading edge over competitive setAssist Assistant Manager in training new team membersIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel such as provide direct service to guests as needed, including, but not limited to, delivering orders, bussing, general clerical/cashier duties and service support to other dining venues when requested.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace;Must be able to read and write to facilitate the communication process;Requires good communication skills, both verbal and written;Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary;Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer;Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;Awareness of the importance on non-verbal communications in interaction with others;Knowledge of hotel food and beverage operations;Knowledge of food and alcoholic beverages;Must possess basic computational ability;Must possess basic computer skills;Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor STANDARDSWe do expect that you do have the experiences/ behaviors below. You:Have the ability to effectively communicate with other departments;Embrace and value operational guidelines and brand standards;Have the ability to plan and prioritize in order to achieve deadlines;Are adaptable to the ideas of different cultures, settings and situations;Enjoy working in a team setting;Do build lasting relationships with internal and external customers;Have immaculate personal presentation e.g. grooming and conversational ability;Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;Have knowledge of hotel computer systems and other IT related applications;Uphold ethical business practices.
EDUCATION AND EXPERIENCEBachelor degree required in addition to a minimum of three years food and beverage service background.
PSYCHICAL CONDITION REQUIRED FOR YOUR ROLEThis job often requires sitting behind a computer fo