Lead Employee Relations

Employee Relations:Spearhead all HC related query resolutions that are provided to all employees and internal customers following clearly defined processes, in line with the set SLAs. Coordinate resolution with relevant teams within the Human Capital function (GS / Vertical), if requiredMonitor the effectiveness of LMS administration for mandatory or compliance learnings, including assignment of learners, tracking, completion, and monitoring report generation for respective stakeholdersEnsure employee records are always up-to-date, and ensure confidentialityEffectively manage the profit and loss of the sub-function to optimize financial performance and achieve strategic objectivesGovernment Relations Management:Monitor the effective execution and compliance to government requirements, like processing employment permits, visas, occupational health cards, medical examinations, immigration related activities, and security clearances. Drive completion for all employees and eligible dependents, in line with internal and relevant authority policies and proceduresDrive pensions management as per UAE laws and regulations for UAE and GCC nationals - oversee the registration, deregistration, transfers and liaise with relevant authoritiesOffboarding, EOS & Employee Assignment:Monitor the effectiveness of the offboarding process for employeesEnsure correct and timely end of services paymentManage resolution on queries raised by employees (that escalate to this level) and facilitate acceptance, as requiredDrive completion of all documentation and sign offs related to redeployment of employees (including promotions, transfer, job code change etc) to ensure they accurately maintained. Coordinate with Vertical HC teams for specific information as requiredPayroll Management:Support and provide inputs to the DH Vertical stakeholders in annual manpower budgeting process for DH entitiesGovern the processes, guidelines and protocols for payroll activities in line with the overall DH values and guidelinesReview effectiveness of payroll process and its adherence to relevant laws and regulations. Conceptualize and deploy improvements to align to leading practicesMonitor the efficiency and findings of internal and external payroll audits and ensure timely closureEnsure accurate payroll costing is postedLeave Administration:Periodically review leave administration to ensure accurate records of leave entitlements, usage, balances, and accrualsAdvocate compliance with the organization's leave policies and labour laws through capability building sessions and periodic communicationAssess the compliance and user interface of the leave management system and monitor leave calendar updatesRelationship Management & Communication:Build and maintain strong relationships with key stakeholder managers, with focus on balancing empathy and data led administration of grievances and disciplinary actionsCollaborate with Vertical HC teams to identify and address root causes of workplace issues and frequent and repetitive grievances by implementing proactive measures to mitigate risksManage relationships with the key stakeholders in the verticals and drive customer satisfaction for the services provided.Continuous Improvement:Drive a continuous improvement culture in the sub-function in line with GS StrategyPeriodically review metrics and reporting systems to measure the effectiveness of the in scope processes and lead the implementation of process improvements using LEAN Six SigmaProvide guidance on implementing improvements using LEAN Six SigmaChampion service management activities to ensure effective delivery of all services within the sub-function.Responsible for a healthy improvement pipeline in sub-function and initiating new LEAN Six Sigma Yellow and Green Belt projectsBe a LEAN Six Sigma Champion by ensuring the employees achieve the right LEAN Six Sigma Certification in line with their job requirements; provide guidance and oversight for the LEAN Six Sigma projects executed within the sub-function.People Management:Spearhead the HC Operations sub-function and ensure individual and sub-functional objectives and priorities are in line with GS HC and overall GS objectives, and are met within the set milestonesProvide day-to-day management and supervision to direct reports and support them in achieving their operational objectivesDrive upskilling and continuous development within one’s own team in line with the capability requirement and service priorities of the GS HC functionBuild and promote a customer centric and service mindset culture, encouraging innovation and high performance within the team