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Guest Relation Supervisor

4 hours ago

Ajman United Arab Emirates UAE Ajman Hotel & Villas by Blazon Hotels Full time 3,000 - 5,000

Supervise and support the Guest Relations team in daily operations. Welcome and assist VIP and long-stay guests, ensuring personalized service. Handle guest inquiries, complaints, and feedback with professionalism and efficiency. Coordinate with other departments to fulfill guest needs and special requests. Maintain accurate guest profiles and preferences in the system. Conduct regular team briefings and training sessions. Monitor lobby and reception area standards and ambiance. Promote hotel services and loyalty programs.