Restaurant Supervisor

GUEST EXPERIENCE Manage guest relations and ensure customer satisfaction. Monitor the effectiveness of workflow and Sequence of Service during service periods Address guest concerns and resolve issues swiftly and professionally. Maintain a strong floor presence, greeting guests, and ensuring they are well-served Anticipate guests' needs and provide personalized service Handle guest inquiries, complaints, or requests promptly and professionally Follow the GCS Restaurant Sequence of Service to ensure guests have a memorable dining experienceSERVICE OPERATIONS Ensure that FOH operations run smoothly, including table assignments, table turnover, reservations, and special requests. Monitor food and beverage delivery times and overall service quality. Assist in taking orders, overseeing the flow of service, and responding to guest needs. Coordinate closely with the kitchen and bar teams to ensure smooth service Maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition. Monitor staff performance and provide feedback to the Supervisor / Assistant Restaurant / Restaurant Manager Address/solve any service issues or complaints promptly and professionally.COMPLIANCE & STANDARDS Ensure that health, safety, and hygiene standards are strictly followed. Ensure adherence to restaurant standards for food quality, presentation, and service. Enforce service protocols and procedures. Monitor completion of weekly cleaning schedules. Conduct regular inspections to ensure the cleanliness and readiness of the FOH area Complete knowledge of how to use the Due Diligence Book Front of House part Maintain a detailed log of all maintenance tasks Maximize sales and profit by providing excellent value and service and utilizing suggestive and upselling techniques. Maintain a working knowledge of relevant sections within the Company Food Hygiene SOP and assist the management to ensure the Outlet meets these standards at all times. OPERATIONAL Assist the Supervisor / Assistant Restaurant / Restaurant Manager with daily reporting and analysis of sales and customer feedback. Work closely with other departments (kitchen, bar, and management) to ensure consistent communication Assist in managing FOH inventory, ensuring adequate stock levels of service items such as cutlery, napkins, and condiments. Report shortages or equipment issues to the Supervisor / Assistant Restaurant / Restaurant Manager Oversee the daily operations of the restaurant, ensuring smooth service flow. Efficiently and promptly arrange tables for groups of customers who arrive without reservations, ensuring a seamless dining experience. Contribute to the implementation of marketing activities to achieve desired results. PEOPLE MANAGEMENT Supervise Captains and waitstaff, ensuring efficient service and adherence to company standards. Oversee the work schedules and assignments for the FOH team Provide guidance and training to Captains and junior staff Lead the Shift Briefings to communicate daily specials, promotions, and key operational updates Assist in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the outlet's objectives. Prepare and participate in the daily briefings and attend meetings as required Assist in evaluating the performance of Captains and service staff Provide coaching, feedback, and development opportunities for team members Assist with onboarding of new FOH team members Demonstrate trust, support and respect towards team members in day-to-day work activities. Train service colleagues in suggestive selling and up-selling techniques to assist in achieving maximum profitability. Communicate new or amended procedures to relevant colleagues promptly, ensuring they have been understood Assist in controlling department forms and records according to the Company and Brand standards for Document Control