Manager Guest Experience
2 weeks ago
Job Description
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About The Position
Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort's private access team.
Responsibilities
The primary duties and responsibilities of this role are:
- Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
- Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
- Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
- Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
- Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
- Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
- Support the planning and execution of exclusive events, experiences, and cultural programs.
- Maintain accurate records of guest preferences, service logs, and operational reports.
- Uphold strict confidentiality and privacy standards at all times.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in hospitality management or related field.
- Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
- Proven expertise in designing and delivering luxury guest experiences for guests.
- Strong leadership, communication, and interpersonal skills.
- Cultural awareness and sensitivity to the needs of international guests.
- Proficiency in hotel management systems and Microsoft Office.
- Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
- Ability to work flexible hours, including weekends and holidays.
About Wynn Al Marjan Island's Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
-
Guest Relation Agent
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Full time 30,000 - 50,000 per yearCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Guest Relation Agent
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time $60,000 - $80,000 per yearCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Guest Relations Supervisor
2 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time 80,000 - 120,000 per yearCompany DescriptionWe are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining...
-
Guest Service Officer
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 30,000 - 60,000 per yearCompany DescriptionSofitel Al Hamra Beach ResortJob Description To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to...
-
Guest Service Officer
1 week ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 30,000 - 60,000 per yearCompany DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.To use appropriate materials,...
-
Guest Room Attendant
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Apt Resources Full time 20,000 - 25,000 per yearApt Resources is excited to announce an opportunity for Guest Room Attendants at a stunning luxury resort located on the beautiful Red Sea. We are seeking dedicated professionals who are passionate about delivering exceptional service and ensuring that guests enjoy a pristine and comfortable environment. In this role, you will be responsible for maintaining...
-
Guest Service Officer
2 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 30,000 - 60,000 per yearCompany DescriptionSofitel Al Hamra Beach ResortJob Description To be an Heartist of the Front Office and of the hotel, in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of...
-
Guest Room Attendant
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Wynn Al Marjan Island Full timeJob DescriptionAbout Wynn Al Marjan Island:On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22...
-
Guest Relations Officer
2 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time 40,000 - 60,000 per yearCompany Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment...
-
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time 40,000 - 60,000 per yearOur reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-day:Every day is different, but you'll mostly be:Serving as the main point...
