Manager Guest Experience

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Wynn Al Marjan Island Full time

Job Description
About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position
Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort's private access team.

Responsibilities
The primary duties and responsibilities of this role are:

  • Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
  • Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
  • Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
  • Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
  • Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
  • Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
  • Support the planning and execution of exclusive events, experiences, and cultural programs.
  • Maintain accurate records of guest preferences, service logs, and operational reports.
  • Uphold strict confidentiality and privacy standards at all times.

About You
The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor's degree in hospitality management or related field.
  • Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
  • Proven expertise in designing and delivering luxury guest experiences for guests.
  • Strong leadership, communication, and interpersonal skills.
  • Cultural awareness and sensitivity to the needs of international guests.
  • Proficiency in hotel management systems and Microsoft Office.
  • Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
  • Ability to work flexible hours, including weekends and holidays.

About Wynn Al Marjan Island's Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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