Cyber Analyst

7 hours ago

Dubai, Dubai, United Arab Emirates Marsh McLennan Full time

About Cyber Risk: As digital transformation reshapes business operations-enabling new ways to communicate, promote brands, and improve efficiency-Cyber Risk has become one of the top five strategic risks for most companies. This role offers the opportunity to become a subject matter expert in Cyber Insurance within the UAE corporate market.

Key Responsibilities

  • Act as the first point of contact for day-to-day communication with clients, managing correspondence and maintaining effective communication.
  • Assist in understanding client businesses by conducting research, analyzing industry issues, and supporting the preparation of risk assessments.
  • Support account management tasks such as billing, scheduling, and liaising between internal teams and clients to ensure smooth operations and client satisfaction.
  • Address and resolve client concerns promptly, escalating issues to senior colleagues when necessary.
  • Gather feedback on client satisfaction and report insights to senior team members.
  • Build and grow professional relationships with client counterparts, Corporate colleagues, prospects, and UAE onshore insurance markets.
  • Become a Cyber Insurance subject matter expert for the Corporate Team in UAE.
  • Explain the Cyber Insurance value proposition, Marsh capabilities, and data analysis to clients.
  • Coordinate with the DIFC Cyber team to relay client requirements (industry, risk exposure) and commercial context (competition, budget) to secure the best insurance terms.
  • Collaborate with Sales and Client Executives to present insurance terms to clients.
  • Manage client onboarding and engagement throughout the lifecycle of the cyber insurance program.
  • Organize regular workshops and best practice sharing sessions internally and externally to raise awareness about Marsh Cyber Insurance Solutions and the Cyber Risk environment.
  • Contribute to Cyber Insurance product development as part of the wider Cyber team, focusing on the Corporate segment.
Desired Candidate Profile

Eligibility: UAE Nationals with a Family Book.

Education: Bachelor's degree in Engineering, Law, Business, or a related field preferred but not essential.

Experience: 0-2 years relevant experience (previous cyber insurance experience is a plus but not required). 2+ years experience in insurance and/or a cyber or technology-related background is preferred.

Skills and Abilities: Fluent in English; Arabic language skills highly preferred. Strong analytical and creative problem-solving skills. Strong verbal and written communication skills. Natural interpersonal skills with a proven ability to build relationships with clients and internal teams. Ability to work independently with a proactive approach and high energy. Good attention to detail and organizational capabilities. Willingness to constantly learn and grow with the business. Client-first approach.

What Makes You Stand Out? Eagerness to learn and grow in the field of Cyber Risk and insurance. Commitment to fostering a diverse, inclusive, and flexible work environment. Ability to thrive in a fast-paced, evolving industry and contribute to innovative Cyber Insurance solutions.

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