Microsoft Dynamics 365 CRM Developer

4 days ago

Dubai, Dubai, United Arab Emirates Melodica Music Academy Full time

Job Title

Microsoft Dynamics 365 CRM Developer (CE Focus)

Job Purpose

We are seeking an experienced Microsoft Dynamics 365 CRM Developer to support and enhance our CRM platform where vendor-delivered work is incomplete or requires extension. The role will focus on custom development, plugins, JavaScript, entity customisation, and system integrations, with a strong emphasis on Finance and Operations (F&O) integration via Dual Write and custom interfaces.

This is a hands-on technical role requiring strong ownership, problem-solving skills, and the ability to work independently in a live, integrated ERP–CRM environment.

Key Responsibilities

Dynamics 365 CRM Development

  • Design and develop custom plugins using C# and the Dynamics SDK
  • Build and maintain JavaScript (Client API) for form logic, validation, and UI enhancements
  • Create and customise entities, fields, relationships, business rules, and forms
  • Develop and maintain Power Automate flows supporting CRM processes
  • Implement security roles and access controls aligned with business requirements

Integration and Architecture

  • Work closely with Dynamics 365 Finance and Operations through Dual Write
  • Troubleshoot and stabilise Dual Write mappings and sync issues
  • Build and maintain custom integrations where Dual Write is insufficient
  • Support API-based integrations (REST, Web APIs) between CRM, ERP, and third-party systems
  • Ensure data integrity, performance, and reliability across integrated systems

Technical Ownership and Quality

  • Review vendor-delivered solutions and identify gaps, risks, and technical debt
  • Propose and implement scalable, maintainable alternatives where needed
  • Debug production issues and provide root cause analysis
  • Support UAT, deployments, and post-go-live stabilisation
  • Document technical designs and customisations clearly

Collaboration

  • Work closely with internal stakeholders including operations, finance, and IT
  • Coordinate with external vendors while maintaining internal technical ownership
  • Translate business requirements into robust technical solutions

Required Skills and Experience

Essential

  • Strong experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or custom CE apps)
  • Hands-on development experience with:
  • C# plugins
  • JavaScript (Client API)
  • Custom entities and schema design
  • Proven experience integrating CRM with Dynamics 365 Finance and Operations
  • Solid understanding of Dual Write architecture, limitations, and troubleshooting
  • Experience with Dataverse, security models, and performance considerations
  • Comfortable working in a live production environment

Desirable

  • Experience with custom integration patterns beyond Dual Write
  • Knowledge of Azure services (Functions, Service Bus, Logic Apps)
  • Experience with Power Platform (Power Automate, Power Apps)
  • Familiarity with ERP-related business processes (orders, invoicing, payments, bookings)

Job Type: Full-time

Pay: Up to AED18,000.00 per month

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