Guest Relations Supervisor

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time 80,000 - 120,000 per year

Company Description
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

  • Competitive Salary
  • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Medical Insurance Provided

Job Description
As a
Guest Relations Supervisor
at
Rixos Bab Al Bahr, part of the All-Inclusive Collection
, you will lead the Guest Relations team in delivering exceptional, personalized experiences for all guests. You will oversee daily operations, mentor team members, and ensure that every interaction reflects the bold, playful, and stylish identity of the Rixos brand.

Key Responsibilities:

  • Supervise and support the Guest Relations team, ensuring seamless service and high standards of guest care.
  • Handle VIP and high-profile guest arrivals, departures, and special requests, ensuring a memorable experience.
  • Monitor guest satisfaction and proactively address inquiries, concerns, or complaints to ensure prompt resolution.
  • Coordinate with Front office, Housekeeping, F&B, and other departments to provide personalized and seamless guest experiences.
  • Assist in training, coaching, and mentoring Guest Relations Agents to maintain service excellence and professional growth.
  • Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate guidance to guests.
  • Implement and maintain guest recognition programs, loyalty initiatives, and special occasion services.
  • Oversee guest communication, including pre-arrival requests, welcome letters, and post-departure follow-ups.
  • Support scheduling and workflow planning for the Guest Relations team to ensure adequate coverage during peak periods.
  • Ensure compliance with health, safety, and hygiene standards in all guest interactions.
  • Maintain accurate records of guest preferences, feedback, and incidents, reporting to management as required.
  • Uphold professional appearance, grooming standards, and the Rixos brand's service philosophy at all times.

Qualifications

  • Previous experience in guest relations, concierge, or front office roles, with supervisory experience preferred, in luxury hotels or resorts.
  • Strong leadership, team management, and interpersonal skills.
  • Exceptional guest service orientation with problem-solving and conflict resolution abilities.
  • Excellent communication skills and the ability to anticipate guest needs.
  • Knowledge of hotel operations, facilities, and local attractions.
  • Professional appearance, confident demeanor, and alignment with the Rixos brand identity.
  • Fluency in English; additional languages are highly advantageous.
  • Strong organizational, multitasking, and attention-to-detail skills.
  • Ability to work flexible hours, including weekends and holidays, as required.
  • Additional foreign language ( Russian) preferred.

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