Assistant Reservation Manager

7 days ago

Dubai, Dubai, United Arab Emirates SO Uptown Dubai Full time

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description
We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai, United Arab Emirates. As an integral part of our hospitality organization, you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.

  • Assist in managing and overseeing the daily operations of the reservation department
  • Process reservations efficiently through various channels, including phone, email, and online booking systems
  • Monitor and update room availability and rates in the property management system
  • Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
  • Train and mentor reservation agents, providing guidance on best practices and company policies
  • Analyze reservation trends and provide regular reports to senior management
  • Handle complex reservation inquiries and resolve guest complaints professionally
  • Implement and maintain standard operating procedures for the reservation process
  • Stay updated on hotel promotions, packages, and services to effectively upsell to potential guests
  • Ensure all reservation correspondence is handled within 24 hours
  • Manage group bookings and coordinate with the sales team for large reservations
  • Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications

  • Proven experience in hotel reservations or a similar role within the hospitality industry
  • Proficiency in reservation systems, Global Distribution Systems (GDS), and property management software
  • Excellent interpersonal and communication skills, with the ability to interact professionally with guests and team members
  • Strong customer service orientation with a focus on delivering high-quality guest experiences
  • Demonstrated sales skills and ability to upsell hotel services and room types
  • Detail-oriented with excellent organizational and time management abilities
  • Ability to work efficiently in a fast-paced, dynamic environment
  • Problem-solving skills with a proactive approach to addressing guest concerns
  • Thorough knowledge of hospitality industry standards and best practices
  • Strong leadership qualities with the ability to train and mentor team members
  • Proficiency in Microsoft Office suite and other relevant software applications
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Fluency in English; additional language skills are a plus

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