Security Specialist, Assistance

3 days ago

Dubai, Dubai, United Arab Emirates International SOS Full time
About the role

The Security Specialist, Assistance supports the regional Security Assistance team by delivering high-quality security risk assessments, advice, and coordination of assistance for travellers, assignees, and clients. Reporting to the Security Director and Managers, the role ensures operational readiness, maintains the security provider network, and upholds service excellence.

Key responsibilities

  • Deliver tailored security risk assessments for individuals and organizations based on their profiles and travel itineraries.

  • Coordinate and respond to security requests for assistance, including developing Plans of Action (POAs) and managing live cases.

  • Monitor and manage GPS tracking and communications for clients operating in high-risk or complex environments.

  • Manage security assistance cases, including triage, advice, documentation, escalation, and shift handovers.

  • Maintain and expand the global provider network, supporting operational readiness and planning.

  • Communicate effectively with clients, stakeholders, and internal teams throughout all stages of an incident or case.

  • Deliver security trainings, workshops, and contribute to client-facing consulting and marketing efforts as needed.

Required Work Experience
  • Proven experience in security intelligence or related field: military, government, NGO, journalism; relevant academic studies.
  • Independent travel experience to multiple countries including more challenging risk environments.

Preferred experience:

  • Risk and Crisis management.
  • Experience in writing to senior management and decision makers.
  • International work experience, including in more challenging risk environments.
  • Experience of working in a customer/client focused role.
Required Qualifications
  • Educated to a degree level (or relevant professional training) in a field related to security, risk management, international politics or international relations.
  • Master's degree in similar fields an advantage.

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