Mechanical Engineer

1 week ago

Sharjah, Sharjah, United Arab Emirates AW Rostamani Holdings Co LLC Full time

Phase 1: Foundation (Month 1)

  • Participate in onboarding, AWR culture, and customer service orientation
  • Develop soft skills and understand customer journey in service operations

Phase 2: Cross-Department Exposure (Months 2–3)

  • Rotate through service reception, workshop floor, parts counters, and CRM
  • Learn basic automotive service workflows and customer interaction protocol

Phase 3: Technical & Process Training (Months 4–6)

  • Attend in-depth training on job card processing, warranty handling, appointment systems, and service quality standards
  • Work with technicians and service advisors to understand diagnostics, maintenance, and repair procedures
  • Participate in customer service case studies and feedback analysis

Training Topics Include:

  • Automotive systems fundamentals
  • AWR service process and standards
  • Customer communication & complaint resolution
  • Digital tools (CRM, job card systems)
  • Time and workflow management
  • Bachelor's degree in Mechanical Engineering, Automotive Technology, or equivalent
  • Strong communication and customer focus
  • Analytical thinking and eagerness to learn technical details
Desired Candidate Profile

Educational Qualification

  • Bachelor's degree in Mechanical Engineering, Automotive Technology, or equivalent
  • Strong communication and customer focus
  • Analytical thinking and eagerness to learn technical details

Work Experience

  • Fresh Graduate or Post graduate students

Competencies

  • Problem solving and critical thinking
  • Business communication and presentation
  • Leadership and team collaboration
  • Customer-centric mindset
  • Data-driven decision making.

Languages

  • English / Arabic

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